نتایج جستجو برای: quality dimensions of services
تعداد نتایج: 21239987 فیلتر نتایج به سال:
Background & Aims: Primary Healthcare including family health, as one of the first contact services has basic role in health attainment. Quality of care remains one of the most significant challenges facing the health systems. In quality management, service users have critical roles in identifying their own needs and preferences. The objective of this study was assessing the consumers' perce...
University is a learning institution that train students in economic, social and cultural fields and develop their professional skills which causes opportunities for their progress and prepares them to enter the working areas. The growth and spread of these institutions have led to the significance of customer-centered strategies and to improve their services. To this end, the ServQual methodol...
background and objectives: considering the importance of medical education quality in achieving a healthycommunity, there is a need for the development of valid and reliable tools for efficient measurement of quality of medical education services. sevqual is a popular services quality measuring framework used in assessment of quality in various service sectors. the purpose of this study was to ...
Background: The quality of services is a comparison of the customer´s perspective (expectations) with what it has received. If the expectations are more than perceptions, the quality of received services is not sufficient based on customer´s view which resulted in his/her dissatisfaction. The present study performed with the purpose of determining the quality of provided and excepted services t...
چکیده ندارد.
background: the quality of care from the perspective of people with type 2 diabetes using a new model (cqmh) including three dimensions of quality in health care (technical, service and customer quality) was assessed. methods: a cross-sectional survey with a sample of 577 people with type 2 diabetes was conducted. measures were self-reported adherence to national guidelines for technical qualit...
Introduction: Service quality is essential for service delivery. The Speech Therapy Clinic at the Rehabilitation Faculty of Iran University of Medical Sciences is one of the governmental centers providing rehabilitation services. This study aimed to study the service quality of speech therapy services using SERVQUAL model. Methods: In this descriptive-analytic stud, conducted in 2016 – 2017, ...
background and objectives: medical tourism tourism is emerging as a fast growing healthcare industry with the potential to open a new economic opportunity for developing countries. iran has been the treatment destination of many medical tourists from middle eastern countries for many years, yet this field of services remains underdeveloped. the best judges for the challenges facing development ...
Background and Aim: In today’s competitive market conditions of hospital industry, in addition to the quality of clinical services, a hospital should also concentrate on Hotelling Services Quality designed for the patient and his entourage. The purpose of this study was to investigate the effect of hoteling quality on patient loyalty. Materials and Methods: The research method of the study was...
Background & Objective: Evaluation of satisfaction of students with educational services of universities can show the gap between their expectations and the current state. Therefore, this study aimed to determine the quality gap of educational services from the viewpoint of residency students of Zanjan University of Medical Sciences in 2017-2018. Materials and Methods: This analytical and cros...
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