Current business process redesign practices, in the defense sector as well as in business in general, are based on several assumptions inherited from Taylor’s scientific management method, including the key assumption that activity-flow representations should provide the basis for business process redesign. While this assumption was probably correct for most organizations in the early 1900s, it...

Business Process Redesign (BPR) projects are considered to be high risk due to their high management complexity, enterprisewide impact, and steep project cost. This paper describes a technique that should reduce that risk by developing a systematic process redesign method that we call Dynamic Process Modeling (DPM). It integrates customer-oriented process modeling with computerized visual proce...

A critical success factor of business process redesign projects is the extent to which the organisation members themselves both management and staff are actively involved in the redesign project. Assessing alternative process designs with respect to the redesign project goals is an important aspect of such projects. One way to support the assessment of different redesign alternatives is to mode...

During supply chain redesign processes, many environmental initiatives at facilities and their surrounding regions are affected by the closing, opening, or even broadening of facilities. These may be about surplus renewable energies that facility generates for its region, energy sources available in area facility, ecological relationships between general. The implications these problem were con...

The elaborate analysis of a business process (BP) typically informs its potential for redesign (BPR), but the latter is usually conducted in non-systematic way. purpose this paper introduction Business Process Redesign Capacity Assessment (BP-RCA) framework that assesses capability BP models, prior to their implementation. This study combines key features introduced by domain experts, conceptua...

In this paper we report the findings of a field study in a first-tier law school and on the resulting redesign of XLibris, a next-generation e-book. We characterize a work setting in which we expected an e-book to be useful, and explore what kinds of functionality would bring value to this setting. Working with a user community allowed us to examine tandem issues of XLibris usability and utilit...

Several studies have identified usability problems with CPOE. We performed a heuristic evaluation of a CPOE technology implemented in an academic hospital. User interface design features of this CPOE technology were evaluated against a variety of widely accepted usability heuristics and user interface design guidelines. The severity of the problems and redesign priority for each problem were al...

The paper describes a systematic approach to support the redesign process. Redesign is the adaptation of a technical system in order to meet new specifications. The approach presented is based on techniques developed in model-based diagnosis research. The essence of the approach is to find the part of the system which causes the discrepancy between a formal specification of the system to be des...