The present investigation deals with the performance prediction of finite Markovian retrial queues with unreliable server. The arrivals of the customers follow geometric distribution while the service pattern follows exponential distribution. The customers are served in two stages i.e. first essential service (FES) which is compulsory for all the arriving customers and second optional service (...

Initiatives related to the proposed development of “services science” created a challenge for further development of the work system method, a systems analysis method designed for business professionals: Would it be possible to develop a version of the method that specifically addressed services? Although that research is on-going, thinking about services as a special type of work system led to...

One of the basic requirements of service providers is to deliver fast processing, highly available, scalable, redundant and unobtrusive AAA services. In this paper we present incorporation of Diameter service into a legacy switching system. Our approach is based on a component architecture and the use of open source software to speed-up the development cycle. The main idea is to multiply critic...

Resumen Consideremos el sistema de colas con reintentos M2/G2/1 con dos tipos de clientes y política de reintentos lineal. Si un cliente llega al sistema y encuentra el servidor libre, entonces empieza su servicio inmediatamente. Si no, los clientes del primer tipo van a una cola y apenas se libera el servidor, el primer cliente empieza su servicio. El segundo tipo de clientes al encontrar el s...

To allow connectivity between the general switched telephone network facsimile service (GSTN fax) and the e-mail-based Internet Fax service (i-fax), an "Internet Fax Gateway" is required. This document provides guidelines for the optional functionality of Internet Fax Gateways. In this context, an "offramp gateway" provides facsimile data transmission from i-fax to GSTN fax; vice versa, an "onr...

To allow connectivity between the general switched telephone network facsimile service (GSTN fax) and the e-mail-based Internet Fax service (i-fax), an "Internet Fax Gateway" is required. This document provides guidelines for the optional functionality of Internet Fax Gateways. In this context, an "offramp gateway" provides facsimile data transmission from i-fax to GSTN fax; vice versa, an "onr...

This paper empirically assesses the relative role of health plan prices, service quality and optional benefits in the decision to choose a health plan. We link representative German SOEP panel data from 2007 to 2010 to (i) health plan service quality indicators, (ii) measures of voluntary benefit provision on top of federally mandated benefits, and (iii) health plan prices for almost all German...

This paper examines the operating characteristics of an M/G/1 retrial queueing system under Bernoulli vacation schedule with setup times. The server renders first phase of essential service (FPS) to all the arriving units whereas second phase of multi-optional services (SPS) to only some of them who demand for the same. The server may breakdown according to Poisson process in working state i.e....