Mass-customization challenges the one-size-fits-all assumption of mass production, allowing customers to specify the options that best fit their requirements when choosing a product or a service. In business process management, to achieve mass-customization, providers offer to their customers the opportunity to customize the way in which a process will be enacted. We focus on monitoring as a sp...

The customer satisfaction evaluation of product customization helps to improve the market competitiveness of customization enterprise. In order to evaluate the customer satisfaction of customized product scientifically, customized product customer satisfaction evaluation index systems was established from six aspects of quality, functionality, brand, price, service, payment and method for deter...

Tourism in Africa is growing at a faster rate than other regions of the world, and consumers increasingly access tourism bureau websites to gather information about travel destinations. The purpose of this study is to evaluate tourism bureau websites for 20 major cities and 30 countries in Africa on six dimensions: Convenience, Cost, Choice, Customer Service, Customization and Coordination. Sig...

Although, it is generally asserted that electronic commerce (EC) can overcome barriers of distance and lead to the dramatic expansion of markets relative to traditional brick and mortar companies, customer needs of geographical accessibility varies according to characteristics of product, service processes and other relevant factors. In this study, we developed six factors affecting customer ne...

Software as a Service (SaaS) is a new software delivery model in which pre-built applications are delivered to customers as a service. SaaS providers aim to attract a large number of tenants (users) with minimal system modifications to meet economics of scale. To achieve this aim, SaaS applications have to be customizable to meet requirements of each tenant. However, due to the rapid growing of...

Service-Oriented Architecture (SOA) has appeared as an emergent approach for developing distributed applications as a set of self-contained and business-aligned services. SOA aids solving integration and interoperability problems and provides a better Information Technology (IT) and business alignment, giving more flexibility for the enterprises. However, SOA does not provide support for high c...

We argue that extensibility is the key factor for domain independent mass customization solutions concerning product and service modelling and configuration. A modelling approach for hardand soft-customizable products and services is introduced. To achieve extensibility a metamodel based strategy is chosen concerning modelling and implementation aspects. The meta model is based on a flexible an...

Manufacturing companies face many challenges today. One of these is how to successfully meet increasingly diverse customer needs. This paper elucidates, from several perspectives, how mass customization could be enabled using integrated product and service engineering. BT Products AB (BT) produces forklift trucks in Sweden that are customized and sold through various kinds of product offerings,...

The recent surge of configurable operating systems, database systems, and communication subsystems has demonstrated the importance of customization. Customization has a number of advantages, most notably performance improvements, code reuse, and meeting the quality of service requirements of the system users. One typical approach for constructing such services is to implement the service functi...