• Integrating product segmentation and customer choice into service network design. Endogenous delivery quantities flexible time restrictions. Parallel genetic algorithm with custom large neighborhood search. Integrated, profit-maximizing model outperforms sequential optimization. Adding shorter due times proves to be a profitable strategy. Express parcel carriers offer wide range of guaranteed...

Patient satisfaction is one of the sensitive indicators in determining the effectiveness of service rendered in hospitals. The study focus on comparing the health care services of  two cardiology based corporate hospitals in Hyderabad, Andhra Pradesh, India. The data for the study was collected through a questionnaire consisting of two sections. An attempt has been made to elicit the informatio...

OBJECTIVES Diagnostic assessment programmes (DAPs) can reduce wait times for cancer diagnosis, but optimal DAP design is unknown. This study explored how organisational characteristics influenced multidisciplinary teamwork and diagnostic service delivery in lung cancer DAPs. DESIGN A mixed-methods approach integrated data from descriptive qualitative interviews and medical record abstraction ...

This study presents an approach for effective service operations management by integrating market-based objectives and operating decisions of managers. This approach is based on constructs from operations management, econometrics, and marketing and can be used by managers to make better decisions about product/service design and positioning services according to market needs. Empirical data for...