نتایج جستجو برای: service systems
تعداد نتایج: 1456497 فیلتر نتایج به سال:
Journal:
:Human Factors and Ergonomics in Manufacturing & Service Industries
2012
Journal:
:IOSR Journal of Computer Engineering
2012
Journal:
:Journal of the Korea Academia-Industrial cooperation Society
2013
Journal:
:Journal of Global Information Management
2021
Traditionally measurements of service quality have followed the expectation-disconfirmation approach. Further, previous studies shown that negative disconfirmation is more influential than positive disconfirmation. In this research, we hypothesized information systems(IS) scales based on dimensionality (ED) and desire-disconfirmation (DD) Using SERVQUAL+ instrument data collected from 321 IS us...
Journal:
:IOP Conference Series: Materials Science and Engineering
2020
Journal:
:Information Systems Journal
2019
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