نتایج جستجو برای: servperf
تعداد نتایج: 124 فیلتر نتایج به سال:
Kepuasan pelanggan memiliki peran penting dalam mencapai kesuksesan suatu organisasi yang menawarkan produk ataupun layanan jasa. Hal ini dikarenakan kepuasan adalah kunci usaha dapat terus berjalan maka dari itu pemilik perlu memenuhi ekspektasi para terhadap pelayanan diberikan. Sehingga disimpulkan bahwa meraih dengan memberikan berkualitas. Penelitian bertujuan untuk mengetahui bagaimana ti...
Online user-generated content in various social media websites, such as consumer experiences, user feedback, and product reviews, has increasingly become the primary information source for both consumers and businesses. In this study, we aim to look beyond the quantitative summary and unidimensional interpretation of online user reviews to provide a more comprehensive view of online user-genera...
With the rapid growth of hospitality industry, many hoteliers have developed their online capabilities and evolved into competitive dual-channel service providers. In such a case, strategic consumers more options to book hotel enabling them choose best time channel. This study aims at measuring quality being offered by traditional hotels in Allahabad with help SERVPERF model. Besides, it also a...
abstract: This study aims to verify the relationship between perceived service quality and loyalty among corporate customers of a bank located in southern region Brazil. Two research stages were developed, one qualitative exploratory other quantitative descriptive. The stage aimed collect managers’ customers’ perceptions about services. has been developed through semi-structured in-depth interv...
Considering the importance of service quality, this paper aims to investigate relationship between quality and student satisfaction in higher education sector Nepal. A public secondary school located Panauti, was taken as sample for study. The descriptive casual comparative research approaches adopted examine impact on satisfaction. personally administered survey using questionnaire based items...
Nghiên cứu sử dụng mô hình SERVPERF với 5 tiêu chí đánh giá: Môi trường và tài nguyên du lịch; Cơ sở vật chất - kỹ thuật cơ hạ tầng; Giá cả dịch vụ; Sản phẩm Nhân viên phục vụ để giá mức độ hài lòng của khách lịch quốc tế đến tham quan tại làng Chăm Đa Phước dựa theo thang đo Likert 5. Kết quả phân tích cho thấy có 2 nhóm chỉ được ở trung lập bao gồm: kĩ thuật; lịch, 3 là: vụ. Ngoài ra, thông q...
Objectives: The objective of this study is to develop an evaluation tool for clients’ experience visiting nursing service provided by nurses public health center in Korea.Methods: This built upon Clark’s theory (2008) community nurse role model and the 8-stage development methodology suggested DeVellis (2012).Results: Major findings are as follows. First, a tentative list questionnaires with fo...
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