Service Level Agreements (SLA) for multi-service Information Technology (IT) outsourcing contracts contain vast amounts of textual information. The SLAs provide details about a specific service, Key Performance Indicators (KPI) to measure its performance; as well as process elements, such as activities, events, and resources that are integral in achieving performance goals. However, KPIs and th...

It is imperative for a competitive e-business service provider to be positioned to manage the execution of its service level agreement (SLA) contracts in business terms (e.g., minimizing financial penalties for service-level violations, maximizing service-level measurement based customer satisfaction metrics). This paper briefly describes the design rationale of an integrated set of businessori...

INTRODUCTION Throughout the 1990s and the first decade of the new millennium, some second language acquisition (SLA) researchers have begun to conduct research from a perspective on learner development that foregrounds the effects of situational or environmental variables on the learning process. These researchers, according to Swain and Deters (2007), privilege a “participation” metaphor over ...

We have constructed a teaching and research SLA test-bed using specially developed soft DiffServ routing nodes operating in a Linux environment. The test-bed, and the associated tools, is intended for various levels of study of SLA translation and mapping algorithms. It is instrumented to provide considerable insight into the DiffServ behavior. The software is more modular, flexible and easier ...

This paper proposes a framework for session-level SLA (Service Level Agreement) and network-level SLA management to provide QoS-oriented application services over DiffServ/MPLS networks. DiffServ and MPLS technologies enhance the capability of QoS guarantee on IP network, and application service provider can provide QoS-oriented application services to their customers based on the transport net...

The need for typing of the swine leukocyte antigen (SLA) is increasing with the expanded use of pigs as models for human diseases and organ-transplantation experiments, their use in infection studies, and for design of veterinary vaccines. Knowledge of SLA sequences is furthermore a prerequisite for the prediction of epitope binding in pigs. The low number of known SLA class I alleles and the l...

Eight swine leucocyte antigen (SLA) gene (SLA-1, SLA-2, SLA-3, SLA-6, DRA, DRB1, DQA, DQB1) alleles were identified using sequence-based typing method in three Korean native pigs used for breeding at the National Institute of Animal Science in Korea. Six new alleles in class I genes and three new alleles in class II genes have been identified in this breed and can give valuable information for ...

The continued trend of globalization and technology improvement like the internet and transportation have spawned an increasing number of complex service chains that span across local, regional and national boundaries. Service level agreement (SLA) plays a crucial role in gluing service chains together. In that regard, this paper provides a complete guidance of end-to-end lifecycle management o...

Service Level Agreements (SLAs) is currently one of the major research topics in grid computing. Among many system components for the SLA-related grid jobs, the SLA mapping mechanism has received wide spread attention. It is responsible for assigning sub-jobs of a workflow to a variety of grid resources in a way that meets the user's deadline and costs as little as possible. With the distinguis...