The aim of this paper is to investigate the influence of three organizational factors on the adoption of SaaS in Indonesian companies, namely top management support, organizational readiness, and organizational size. We conducted interviews with 15 case companies. Our results show that top management support has a positive influence on SaaS adoption, while organizational readiness and organizat...

Software as Service (SaaS) model of cloud computing is currently one of the most advanced technology innovations. Due to its scalability and network-based operation, SaaS offers opportunities for small and medium enterprises (SMEs) to take advantage of the latest technology without costly investment on IT infrastructure and expertise. Despite its benefits, SMEs’ adoption of SaaS is not prevalen...

abstraCt This study examines the moderating role of gender during the formation of relationship quality and loyalty in the context of IT service. In the proposed model, expertise, relational selling behavior, perceived network quality, and service recovery indirectly influence a customer's loyalty through mediation of relationship quality. Gender moderates each model path. The moderating effect...

D i a l o g u e s y s t e m s s h o u l d p r o v i d e a c o o p e r a t i v e i n f o r m a t i o n a l d i a l o g u e a i m e d a t k n o w l e d g e s h a r i n g . In t h e p a p e r s p e e c h a c t s o f a s s e r t i o n (SAA) a r e a s s u m e d t o be t h e m e a n s o f a c h i e v i n g t h i s g o a l . A t y p o l o g y o f SAAs i s p r o p o s e d w h i c h r e f l e c t s c e ...

I this paper we explore the underlying consumer heterogeneity in competitive markets for subscription-based information technology services that exhibit network effects. Insights into consumer heterogeneity with respect to a given service are paramount in forecasting future subscriptions, understanding the impact of price and information dissemination on market penetration growth, and predictin...

Advising is a vital component of student academic success in college. This paper describes the design and creation of an electronic Student Academic Advising System (SAAS) to support conventional advising procedures. Use of this SAAS is intended to better guide students through educational process via the use of technology applications. In addition to evaluating the impact of academic e-advisin...

Although several approaches for service identification have been defined in research and practice, there is a notable lack of automatic analysis techniques. In this paper we take the integrated approach by Kohlborn et al. as a starting point, and combine different analysis techniques in a novel way. Our contribution is an automated approach for the identification and detailing of service candid...

abstraCt This study examines the moderating role of gender during the formation of relationship quality and loyalty in the context of IT service. In the proposed model, expertise, relational selling behavior, perceived network quality, and service recovery indirectly influence a customer's loyalty through mediation of relationship quality. Gender moderates each model path. The moderating effect...

this paper provides an industry case study for measuring the performance of software as a service (SaaS) product features in order to prioritize development efforts. The case is based on empirical data from HubSpot and it is generalized to provide a framework applicable to other companies with large scale software offerings and distributed development. Firstly, relative value is measured by the...

Studies on change within an institution or to drive a new one where cooperation from a numerous dispersed actors is required are lacking. This study explores mobilization as describing a firm’s activities to motivate others to join their vision to shape a new market. The institutional settings firms previously adhered to prior to mobilizing into the new market, or institutional preconditions, c...