Customer Relationship Management (CRM) and Knowledge Management (KM) have become especial and strategic keys in the current competitive environment for all companies.  The critical role of KM as the main determinant of the success of CRM has been the focal point of the previous researches; the present paper aimed at studying the impact of different KM factors- such as Customer Knowledge (CK), S...

Viewing knowledge as rooted in individuals, this study investigates knowledge transfer in multinational corporations (MNCs) from an individual-level perspective. Specifically, I focus on inpatriates as a particular group of knowledge actors in MNCs and examine the role of inpatriates’ boundary spanning between their home unit and the headquarters for their knowledge transfer to headquarters sta...

BACKGROUND AND PURPOSE In-hospital stroke is associated with slower access to thrombolysis than community-occurring stroke. It has been suggested that lack of knowledge regarding appropriate stroke response among hospital staff may contribute to delays in referral, assessment, and treatment of in-hospital stroke. METHOD A survey was conducted among hospital ward staff members using the Stroke...