PURPOSE OF THE RESEARCH There is increasing recognition of the importance of good communication between healthcare professionals and patients facing cancer or end of life. In England, a new national 3-day training programme called 'Connected' has been developed and is now mandatory for all cancer and palliative care professionals. This study aimed to explore the attitudes of staff in one region...

Today, the competition between hospitals is very cruel. So the hospital must retain as many patients as possible by increasing satisfaction of the patients. In order to find the key factors of influencing patient satisfaction, this study first designed 27 criteria of the hospital service and constructed the questionnaire based on SERVQUAL model for the patients or their families. Then six major...

INTRODUCTION In stressful situations such as the management of major incidents and disasters, the ability to work in a structured way is important. Medical management groups initially are formed by personnel from different operations that are on-call when the incident or disaster occurs. OBJECTIVE The aim of this study was to test if performance indicators for staff procedure skills in medica...

background & aim: undoubtedly, the knowledge and skills of the employees lead to the survival of the organization. the purpose of this study is to investigate the important issues in designation and implementation of staff in-service training models to determine a framework for designing the efficient nursing continuing education models. methods & materials: this study is a structured review ba...

Call centers usually handle several types of calls, but it usually is not possible or cost-effective to have every agent be able to handle every type of call. Thus, the agents tend to have different skills, in different combinations. In such an environment, it is challenging to route calls effectively and determine the staff requirements. This paper addresses both these routing and staffing pro...

This longitudinal study examined associations between three after-school program quality features (positive staff-child relations, available activities, programming flexibility) and child developmental outcomes (reading and math grades, work habits, and social skills with peers) in Grade 2 and then Grade 3. Participants (n = 120 in Grade 2, n = 91 in Grade 3) attended after-school programs more...

The authors describe "collaborative problem solving," a cognitive-behavioral approach for working with aggressive children and adolescents. The model conceptualizes aggressive behavior as the byproduct of lagging cognitive skills in the domains of flexibility, frustration tolerance, and problem solving. The goal is to train staff to assess specific cognitive skills that may be contributing to c...

This paper describes the development of clinical improvement teams in a multi-disciplinary acute health care setting. The process included an information-gathering phase that enabled a match of team structure and leadership to staff skills and experience. It was found that an environment that supported collaborative practice and shared decision-making was critical to staff support of the teams ...

The nephrology teaching legacy is extensive. Claude Bernard, Carl Ludwig, Homer Smith, William Schwartz, Arnold Relman, Karl Gottschalk, Robert Narins, Jerome Kassirer, Mitchell Halperin and many others made their mark in the area of teaching the internal environment and its regulation, a discipline commonly termed ‘fluid and electrolytes’. Other medical specialties need these skills every day:...

In the late phase of a leprosy control programme, problems arise with regard to the early detection and treatment of a small number of new incident cases. We describe a study in the province of Shandong, People's Republic of China, on the knowledge and skills regarding leprosy of general health service staff, including rural doctors, paramedical doctors at township level, doctors from county ge...