The asset structure of companies should matter for financing decisions. Small and medium-sized companies in Croatia may use tangible assets as collateral, either providing more access to creditors or as a guarantee in case of bankruptcy. The aim of this paper is to investigate the relationship between tangible assets and the capital structure of Croatian small and medium-sized enterprises. Most...

This study examined factors constraining quality of service provided by DART focusing on the customer satisfaction criteria SERVIQUAL model notably tangibility, responsiveness, reliability, assurance and empathy. A mixed approach method was used, where data collection undertaken using interviews, focus group discussion, analysis relevant documents as well indirect observations techniques. Findi...

The purpose of this study is to investigate the effect service quality (reliability, empathy, tangibility, assurance, responsiveness) on customer satisfaction in University Utara Malaysia (Education Service). Each variable measured using 7-point interval scale: reliability (6 items), empathy tangibility (5 assurance (10 and responsiveness items) items). Using primary data collection method, 160...

background patient satisfaction is one of the vital attributes to consider when evaluating the impact of accreditation systems. this study aimed to explore the impact of the national accreditation system in lebanon on patient satisfaction.   methods an explanatory cross-sectional study of six hospitals in lebanon. patient satisfaction was measured using the servqual tool assessing five dimensio...

The Kenyan manufacturing sector’s contribution to the economy has been declining. It stagnated at 10% of gross domestic product (GDP), contributing an average from 1964-1973 and marginally increased 13.6% 1990-2007 below in recent years further dropping 8.4% 2017 7.1% 2020 ultimately hitting its lowest 2022 7.2%. government renewed efforts revive sector grow GDP 20% by 2030. Asset tangibility i...