The widespread usage of SMS services in cellular systems and increasing number of service providers necessitates concerning of SMS QoS in these systems. This paper proposed six groups of telecommunication QoS and SMS QoS studies, groups are classified according to the objective, the objective of each group is as followes :group AQoS definitions, parameters and parameters computations, group BTe...

The primary objective of this paper is to identify the challenges associated with the information systems being used in a telecommunication organization of an emerging economy, when there is a need to include consumers in the design of technologyenabled services. To achieve this purpose, 28 semi-structured interviews from the employees and 7 focus group discussions with the consumers are collec...

Abstract The telecommunications industry is particularly competitive and characterized by very high churn rates. literature on the topic vast, but studies determinants of behavior are dispersed, failing to provide a comprehensive view state art. Based this research gap, article aims contribute developing customer in sector summarizing current research, identifying main switching intentions. It ...

Telecommunication companies face significant business challenges as they strive to reduce subscriber churn and increase average revenue per user (ARPU) by offering new services and incorporating new functionality into existing services. The increased number of service offerings and available functionality result in an ever growing volume of call detail records (CDRs). For many services (e.g., p...

The convergence of telecommunication and broadcasting is one of the representative innovative technologies in digital environment. It has recently been empathized as an alternative solution to overcome already saturated telecommunication and broadcasting markets. However, the growth of related service and market cannot reach prior expectation due to the lack of understanding on the real users. ...

Distributed Processing Environments (DPE) or platforms are regarded as the future telecommunication architecture [1] on which distributed applications such as Multimedia Conferencing (MMC) services will operate. Using the DPE as target telecommunication platform, an important issue for MMC designers is the specification of generic MMC interfaces. This enables MMC users to access, in a distribut...

OBJECTIVE To test the feasibility of using cell phone technology to provide video medical interpretation services at a distance. MATERIALS AND METHODS Alternative cell phone services were researched and videoconferencing technologies were tried out to identify video products and telecommunication services needed to meet video medical interpretation requirements. The video and telecommunicatio...

Content services for mobile phone subscribers compose a new business area based on the constellation of and symbiotic relationship between mobile telecommunication operators and content providers. In this paper we discuss the development and internationalization of the CPA (Content Provider Access) business model and platform by the Norwegian telecommunication operator Telenor. CPA is firmly gr...