We develop and test a model that suggests that expectations influence subjective usability and emotional experiences and, thereby, behavioral intentions to continue use and to recommend the service to others. A longitudinal study of 165 real-life users examined the proposed model in a proximity mobile payment domain at three time points: before use, after three weeks of use, and after six weeks...

Introduction: Evaluation of user satisfaction should be regularly monitored during the various phases of deployment of a clinical information system (CIS). Objective: This paper compares in a Articles longs des 15es Journées francophones d’informatique médicale, JFIM 2014, pages 115–126 Fès, Maroc, 12–13 juin 2014 late post-adoption phase CIS satisfaction in the three hospitals of the Paris-Wes...

The GRIDWELTEN project aims to evaluate and make recommendations regarding the use of high performance computing resources accessible through Grid software and architectures. The metric for this comparison will be the expectations and requirements of the user situated at the sites of the project partners and at other HPC-centers throughout Germany. Typical user groups will come from many areas ...

Hospital information system (HIS) evaluation frameworks have largely been discussed in the literature. However, existing frameworks lack one important aspect: to what extent user expectations of HISs are met. In this study, user expectation data are collected by means of the ’expectation questionnaire’. The internal consistencies of the answers to the questionnaire are measured by Cronbach’s al...

Fog computing aims at offering Cloud like services at the network edge for supporting Internet of Things (IoT) applications with low latency response requirements. Hierarchical, distributed and heterogeneous nature of computational instances make application placement in Fog a challenging task. Diversified user expectations and different features of IoT devices also intensify the application pl...

background: today’s healthcare organizations are challenged by pressures to meet growing population demands and enhance community health through improving service quality. quality function deployment is one of the widely-used customer- driven approaches for health services development. in the current study, quality function deployment is used to improve the quality of chemotherapy unit services...

This paper investigates factors influencing user satisfaction in information retrieval. It is evident from this study that user satisfaction is a subjective variable which can be influenced by several factors such as system effectiveness, user effectiveness, user effort and user characteristics and expectations. Therefore, information retrieval evaluators should consider all these factors in ob...

One of the most common styles of business today is electronic business, since it is considered as a principal mean for financial transactions among advanced countries. In view of the fact that due to the evolution of human knowledge and the increase of expectations following that, traditional marketing in electronic business cannot meet current generation’s needs, in order to survive, organizat...

Adequate process design particularly means that a process fulfills its stakeholders’ expectations. However, when designing process-aware information systems (PAIS), one stakeholder and his expectations are often neglected: the end user. Frequently, this results in end user fears, which, in turn, lead to emotional resistance and a lack of user support during process and information system design...

Natural language speech enabled interfaces offer a compelling choice of user interaction for the automotive market. Such interfaces demand only a basic understanding of the system model instead of memorizing keywords and predefined patterns. To utilize natural language interfaces optimally, designers need to better comprehend how people communicate their requests to express their intentions and...