We explore the twin hypotheses (i) that high-performance incentives, worker ownership of assets, and worker freedom from direct controls are complementary instruments for motivating workers, and (ii) that such instruments can be expected to covary positively in cross-sectional data. We also relate our conclusions to empirical evidence, particularly that on the organization, compensation, and ma...

After having presented the mood construct, a brief overview of the literature on mood and consumer behavior and the interest of studying mood and children, the authors detail the building of a mood scale especially suited to children from 8 to 12. Special attention is devoted to particular problems encountered in assessing the validity and most of all the reliability of such a scale. Ó 1999 Els...

Is firm behavior mainly driven by its environment or rather the characteristics of managers? We develop a cognitive theory manager fixed effects, where allocation managerial attention determines behavior. show that in complex environments, endogenous exacerbates effects. Small differences expertise then may result dramatically different behavior, as managers devote scarce way amplifies initial ...

This paper estimates demand for Internet portals using a clickstream data panel of 2654 users. It shows that familiar econometric methodologies used to study grocery store scanner data can be applied to analyze advertising-supported Internet markets using clickstream data. In particular, it applies the methodology of Guadagni and Little (1983) to better understand households’ Internet portal ch...

Product recall data and information on stock price reactions to recalls are used estimate the value of reputation in a model which product quality is not contractible. A result defect that signals low effort. The triggers reduction firm’s value, then both rise steadily until its next occurs. We accounts for 8.3 percent firm welfare 26 first best level. policy intervention attains tax accompanie...

We study a major new entry in the French mobile telecommunications market, followed by introduction of fighting brands three incumbents. Using an empirical oligopoly model, we find that incumbents’ brand strategies are difficult to rationalize as unilateral best responses. Instead, their consistent with breakdown tacit semi-collusion: before entry, incumbents could successfully coordinate on re...

Based on dynamic capability and contingency theory, authors examined the direct connection between Service innovation, Marketing innovation Customer satisfaction, interacting mechanism of competitive intensity. The research model hypotheses were developed from extant studies. Respondents 300 microfinance banks participated in survey. Analyses Smart PLS software showed that positively significan...

Uzun yıllar müşteri şikayet davranışının bir boyutu olarak değerlendirilen sesliliği alanda yapılan çalışmaların artmasıyla birlikte davranışından bağımsız olumlu davranışı görülmeye başlamıştır. Müşteri işletmelere hizmet hatalarını göstermesi ve telafi etme şansı sunması açısından önemli olduğu ifade edilebilir. Bu nedenle müşterilerin seslilik davranışında bulunmasını sağlayan faktörlerin be...