This paper examines why both B2B and B2C small businesses adopt of E-commerce. It provides an examination of the association between B2B/B2C adoption and other organizational and managerial factors by questioning small business managers about business sector, market focus, gender of the CEO and educational level of the CEO. It also examines the groupings and priorities of criteria used in the d...

Conceptualising B2C businesses as an innovative class of technology-infused services yields insights into the factors that may lead to success or failure of such businesses. This paper draws from and adapts concepts from services marketing literature and recent thinking on Internet service metrics to present a framework for understanding and analysing B2C businesses.

In recent years, the importance of branding has dramatically increased on the ground that brands have the potential to be a source of long-term competitive advantages for any businesses. Although it seems that brand value, theoretically, has a significant impact on corporate profits, evaluating the brand value's influence level on corporate profits can give clear signals to both managers and in...

Managers are heavily engaged in strategic decision-making for businesses, particularly in a changing environment. One of the most important decisions for online small businesses, as part of their strategic planning, is selecting relevant features on their websites, both to attract and interact with consumers. However, only a few Australian small businesses use strategic tools for selecting thei...

An extensive literature review on confidential information in a B2C e-commerce Internet transaction from three key perspectives of customers, businesses as well government and industry is presented in this paper. The literature review examines how customers perceive their confidential information, how businesses understand and provide solutions to protect the confidential information and how th...

In recent years, there has been increasing work where intelligent software agents have been used to support electronic commerce and other Internet-based transactions. This use of agents also called Agent-Mediated Electronic Commerce, has mostly been seen in areas such as service discovery and knowledge management , automated negotiation and pricing, auctioning and transactional reasoning , and ...

Virtual worlds are three-dimensional (3D) online persistent multi-user environments where users interact through avatars. The literature suggests that virtual worlds can facilitate real world business-to-consumer (B2C) e-commerce. However, few real world businesses have adopted virtual worlds for B2C e-commerce. In this paper, we present results from interviews with consumers in a virtual world...

In recent years, there has been increasing work where intelligent software agents have been used to support electronic commerce and other Internet-based transactions. This use of agents also called Agent-Mediated Electronic Commerce, has mostly been seen in areas such as service discovery and knowledge management, automated negotiation and pricing, auctioning and transactional reasoning, and th...

From the very beginning, electronic commerce of high-turnover goods was viewed as one of the most attractive businesses within B2C and a number of businesses were started, with very different results. In the United States, most of the companies pioneering the online distribution of groceries were start-ups, such as Peapod or Netgrocer, which soon found themselves grappling with severe operation...

E lectronic commerce lets people purchase goods and exchange information on business transactions online. The most popular e-commerce channel is the Internet. Although the Internet's role as a business channel is a fairly recent phenomenon, its impact, financial and otherwise, has been substantially greater than that of other business channels in existence for several decades. E-commerce gives ...