The main objective of this study is to find out if organizational characteristics intervene in the relationship between CRM and organizational performance in the Nigerian insurance industry. Relevant literature was reviewed and a model consisting of fourteen variables was conceptualized and tested by means of empirical data collected through a questionnaire. A total of one hundred and eighty (1...

the main objective of this study is to find out if organizational characteristics intervene in the relationship between crm and organizational performance in the nigerian insurance industry. relevant literature was reviewed and a model consisting of fourteen variables was conceptualized and tested by means of empirical data collected through a questionnaire. a total of one hundred and eighty (1...

© 2002 Canadian Medical Association or its licensors Complaints: (1) A reviewer calls to say he will never review another paper for CMAJ because we accepted a paper he had urged us to reject in view of the authors’ undisclosed and close relationship with a pharmaceutical company. (2) A letter writer complains that we edited her letter so severely that the main point was utterly lost. (3) An aut...

Through implementation of its 2000 pharmaceutical reform, the South Korean government expected to reduce the cost of medications and improve service levels, medical appropriateness of care, and drug effectiveness. However, despite the reform's lofty goals, unintended consequences have distorted the supply of medical services and spending. These consequences have included increasing the use of u...