30 Process improvements to streamline contracting processes are often not undertaken because of the misconception that federal and agency-specific acquisition regulations are impediments. That misconception results from a desire to maintain acquisition integrity through the application of sometimes stringent standards and detailed processes, even when regulations and directives provide guidance...

If organizations wish to achieve continuous quality improvement they need to use appropriate selection of quality tools and techniques. In this paper a review of possibilities of the systematic use of seven basic quality tools (7QC tools) is presented. It is shown that 7QC tools can be used in all process phases, from the beginning of a product development up to management of a production proce...

background:patient concerns represent opportunities for improvement in orthopaedic care. thisstudy’s objectiveis to identify the nature and prevalence of unsolicited patient complaints regarding orthopaedic care ata tertiary referral hospital. the primary null hypothesis that there are no demographic factors associatedwith complaint types was tested. secondarily we determined if the overall com...