introduction: hospitals performance indicators will help monitoring, evaluation and decision making and therefore must be selected and ranked accurately. the aim of present study is identifying and selecting key hospitals performance indicators. materials and methods: this is a descriptive and mixed (quantitative-qualitative) study. literature review and expert panel has been done to identify a...

introduction: health information plays a vital role in managers' decision making and planning. health information in the form of medical records is also useful for caregivers, quality assessment, financial payments, legal measures, education, research and planning. in this study, to examine the managers and personnel's viewpoints about the application of medical records. methods and material: i...

conclusions: quality of peripartum care is moderate in lorestan province, therefore, continuous evaluation of quality of care by administrators and hospital staff is essential to improve this quality and will ultimately result in maternal and neonatal health improvement. results: the mean percentages of compatibility with desirable situation were 54%, 57% and 66% in first, second and third stag...

introduction: health care industry consists of an unexpected and confusing environment in which quality events play the important role. in such conditions, the necessary changes should be made. excellence models are general oriented frameworks that are able to achieve the above intention. materials & methods: this study is a descriptive cross-sectional study. data gathered by a standard checkli...

conclusions nursing process indicators can be used to audit nursing care. such audits can be used as quality assurance tools. results the compliance rate of nursing process indicators was 79.71 ± 0.87. mean compliance scores did not significantly differ by education level and gender. however, overall compliance scores were correlated with nurses’ age (r = 0.26, p = 0.001) and work experience (r...

background: quality management is one of the most effective strategies for improving the health systems performance in developed and developing countries. the main goal of this study was identifying the most important aspects of quality management and preparing an appropriate model for health system. method: this research was a comparative study on quality management models in the health system...

background and objectives: the increasing pressure on health systems to improve quality of health care,require them to develop novel conceptual framework and indices aimed at evaluating decision variables in the contemporary complex community. customer quality is a newly introduced concept addressing capability of patients in contribution to healthcare process and cooperation with healthcare pr...

introduction: the scientific, technological and economic development of a society is closely related to its public health. therefore; improvement of health service quality along with increasing the number of health facilities is one of the main concerns of health care authorities in developed countries. this study was designed to compare accreditation models of health care organizations in euro...

background: nowadays, quality of patient care is one of the major and important concerns of health care delivery which is extremely dependent on the medical staff. objectives: the purpose of this study was to investigate the relationship between quality of work life (qwl) and quality of patient care. methods: this study was a descriptive-analytic study based on correlation which was conducted i...

background: to evaluate the satisfaction of mothers with the quality of care provided by maternity institutions in east kazakhstan on the basis of the “quality of hospital care for mothers and newborn babies, assessment tool” (who, 2009). methods: this cross-sectional study took place in 2013 and covered five maternity hospitals in east kazakhstan (one referral, two urban and two rural). to obt...