Some academics from the UK have published a conception of hospitality, which they argue is the basis for the understanding of the hospitality industry and for teaching and research in hospitality management (Brotherton, 1999; Lashley, 2000; Lashley and Morrison (eds.), 2000). This paper is in two parts. First, I will review the fundamental ideas proposed in these publications to illustrate that...

In describing the behavior of employees, classified organizational citizenship behavior is applied and has been named as a "good member". In the working climate, the substance of building organizational citizenship behavior could not distinguish from the existing commitment within employees. The challenges and contribution of organizational citizenship behavior are to be a driving force in the ...

OBJECTIVE To describe how the tobacco industry used the "accommodation" message to mount an aggressive and effective worldwide campaign to recruit hospitality associations, such as restaurant associations, to serve as the tobacco industry's surrogate in fighting against smoke-free environments. METHODS We analysed tobacco industry documents publicly available on the internet as a result of li...

Some people say that “success or failure often depends not only on how well you are able to collect data but also on how well you are able to convert them into knowledge that will help you better manage your business (Wilson, 2001, p. 26).” It is said the $391 billion restaurant industry generates a massive amount of data at each purchase (Wilson, 2001), and once collected, such collected data ...

This study examined faculty qualifications and factors influencing employment decisions of administrators in hospitality programs across the United States. The results may assist potential faculty in choosing the type of degree to pursue, the content areas that are most desirable, and other factors such as industry experience that may impact future employment marketability. The results could al...

The hospitality industry is diverse and global and has two specific segments: lodging properties and food-service operations. It is one of the nations' top industries and employers (Travel Industry Association, 1998). In the hospitality industry, much of what employees know is self-taught or obtained from on-the-job training (OJT), is typically inconsistent and incomplete (Woods, 1997). General...

This paper reviews recent research on information technology in the hospitality industry. The analysis revealed three broad research areas: the Internet's effects on distribution; on pricing; and on consumer interactions. Similar to aftermath of the dot com boom, the hospitality industry is realising that information technology has unintended effects and prognosticators are often wrong. While t...

Excerpt] Compared to other industries, the service and hospitality industries employ a greater proportion of low-skill and part-time employees. Those workers generally earn less pay than do skilled or full-time workers. Thus, the hospitality industry's supposed low pay may actually reflect the low-skill nature of much of the work and perhaps mask pockets of highly paid positions. For this reaso...

The aim of this article is to provide an overview of hospitality research and how it has developed over the last thirty years. To do this, the state of hospitality research is briefly reviewed and Veal’s (2002) analysis of leisure studies is presented. Hospitality is then compared with leisure studies in order to identify similarities and differences. This comparison then leads to the identific...

After sixteen years of exemptions from section six of the Act on the prevention of the harmful effects of tobacco, an amendment to this so-called ‘Tobacco Act’ introduced a smoke-free regime to all hospitality venues in Norway from 1 June 2004.1 The previous regulations regarding the provision of smoke-free areas within bars, pubs, cafes and restaurants were thereby superseded by an absolute ba...