The purpose of this paper is to discuss the benefits generated from the application of lean tools in banking services. We will highlight on challenges, advantages, and principal success factors for lean implementation. As financial markets are experiencing changes so it’s mandatory to create a streamlined bank to meet the new expectations in a timely manner while continuing to lower operational...

T he imprint of operations on a bank’s performance is hard to overstate—and extends well beyond the back office. Although the word operations implies something mechanical—perhaps impersonal—such activities and processes have a profound impact on customer satisfaction and retention. More than many other factors, operations influence how a customer views a bank. Years ago, pioneers in other indus...

Automation is a concept that has been previously introduced in organizations as means to improve their processes. However, Robotic Process (RPA) an emerging method automate processes with software, which the industry calls robots. These robots perform repetitive and low-complexity tasks performed by humans front of computer known most commonly used feature company nowadays. Using Design Science...

1. ABSTRACT Born in manufacturing environment, only recently Lean Management has been implemented in service context. However, in literature we didn’t find a strong empirical evidence to clarify how Lean Management can be applied in a pure-service context, such as banking/financial services, where there is an intensive use of automation and Information Technology Systems. This work aims to defi...

the aim of this paper is to determine the use of lean management components in the libraries of medical sciences universities in the north provinces of iran. the methodology is a cross-sectional survey in which the viewpoints of 105 managers and employees in different units of libraries of medical sciences universities are evaluated in mazandaran, golestan, and gilan to determine the applicatio...