Emergency departments (EDs) have been becoming increasingly congested due to the combined impacts of growing demand, access block and increased clinical capability of the EDs. This congestion has known to have adverse impacts on the performance of the healthcare services. Attempts to overcome with this challenge have focussed largely on the demand management and the application of system wide p...

Healthcare professionals and the public have increasing concerns about the ability of emergency departments to meet current demands. Increased demand for emergency services, mainly caused by a growing number of minor and moderate injuries has reached crisis proportions, especially in the United Kingdom. Numerous efforts have been made to explore the complex causes because it is becoming more an...

introduction: methodologically correct assessment of patient satisfaction (ps) plays a crucial role for quality-improvement purposes. evaluation of iranian literature on emergency department’s ps resulted in an emerging need for developing a new instrument with satisfactory psychometric properties. the present study, aimed to develop and initially validate a scale to measure ps in emergency dep...

Designing patient flow in emergency departments Yariv N. Marmor a , Boaz Golany b , Shlomo Israelit c & Avishai Mandelbaum b a Mayo Clinic, Divisions of Health Care Policy and Research, 200 First Street SW, Rochester, MN, USA b Israel Institute of Technology, Faculty of Industrial Engineering and Management, Haifa, 32000, Israel c Rambam Health Care Campus, Emergency Department, Haifa, 31096, I...

Patient education in emergency departments faces complexities and challenges due to the wide variety of clinical care provided in this setting. Despite widespread recognition of the value and benefits of education, we frequently see that patient education in hospital emergency departments is less than optimal and that emergency departments are not employed as venues conducive to providing suita...

Introduction: Crowding and limited resources have increased the strain on acute care facilities and emergency departments (EDs) worldwide, limiting their ability to provide timely and safe care. These problems are particularly prevalent in third world countries where infrastructure and resource limitations are ubiquitous. Discrete event simulation (DES) is a computer-based simulation tool that ...

emergency departments (eds) are the most challenging ward with respect to patient delay. the goal of this study is to present strategies that have proven to reduce delay and overcrowding in eds. in this review article, initial electronic database search resulted in a total of 1006 articles. thirty articles were included after reviewing full texts. inclusion criteria were assessments of real pat...