Software-as-a-Service (SaaS) is a new research orientation for developing software, and has multi-tenancy architecture and customization features, which are very suitable for performance and benchmark test of OLTP transactions. And Bank Intermediary Business (BIB) is the most important business of Bank financial system. This paper focuses on establishing the SaaS-based BIB performance and bench...

Separation anxiety disorder (SAD) is the most commonly diagnosed and impairing childhood anxiety disorder. Given that SAD symptoms in early childhood have been linked to later psychopathology, early identification and treatment of it is critical. The aim of the present study was the examination of validity and reliability of separation anxiety assessment scale-parent version (SAAS-P) (Hahn, Haj...

Software as a Service (SaaS) is a novel model of software delivery. It has been gaining momentum in recent years. More and more SaaS adoption succeeds. This paper presents an overview of this emerging model. I compare SaaS with legacy software delivery model, and also with Service-oriented architecture (SOA). I investigate SaaS from different perspectives, from development to business model, an...

Software as a Service (SaaS) can provide significant benefits to small and medium enterprises (SMEs) due to advantages like ease of access, 7*24 availability, and utility pricing. However, underlying the SaaS delivery model is often the assumption that SMEs will directly interact with the SaaS vendor and use a self-service approach. In practice, we see the rise of SaaS intermediaries who can su...

Despite the need to better understand how customers of Software-as-a-Service (SaaS) solutions perceive the quality of these software services and how these perceptions influence SaaS adoption and use, there is no extant measure that comprehensively captures service quality evaluations in SaaS. Based on previous SERVQUAL and SaaS literature, field interviews and focus groups, a card-sorting exer...

Despite its success in the software industry, Software-as-a-Service (SaaS) still struggles with fulfilling customer expectations regarding service quality. To contain customer churn rates to low levels, SaaS providers have to address their service quality weak spots and find out which factors are crucial for continued SaaS usage. Drawing on previous service quality literature, we develop a Zone...

Software as a Service (SaaS) has been developing for over ten years and, is reaching a mature level, where quality and its monitoring and management become significant. Although, SaaS is derived from the ASP model, SaaS background and architecture is different and therefore also SaaS quality management is based on different concepts. This paper is focused on the difference between traditional I...

Software as a Service (SaaS) has recently emerged as one the most popular service delivery models in cloud computing. The number of SaaS services and their users is continuously increasing and new SaaS service providers emerge on a regular basis. As users are exposed to a wide range of SaaS services, they may soon become more demanding when receiving/consuming such services. Similar to the web ...

Organizations are increasingly adopting SaaS-solutions in favor of traditional on-premise solutions, because of the advantages in terms of cost reduction, implementation time and scalability. Business continuity of these SaaS-solutions is often neglected, even when business processes that depend on the SaaS-solution are critical. This paper addresses business continuity for SaaS-solutions by id...