The purpose of the research is to analyze factors of serviceability and reliability that could influence internet banking customer satisfaction in China. Moreover, the paper also tries to explain the relationship among serviceability, reliability and customer satisfaction, and to find some major variables for keeping high level internet banking customer satisfaction. The data demonstrated that ...

A system reliability approach to minimizing the life-cycle cost of a deteriorating structure offers significant advantages such as a rational assessment of the assumed risk of failure, and an understanding of the importance and contribution of individual components to the overall reliability of the structure. The reliability of a structural system as a whole is the measure of its overall perfor...

This paper identified the common damage types found in concrete bridges with special reference to chloride corrosion from recent inspection results on three concrete bridges owned and operated by three different organizations in Malaysia. The approach was to determine the serviceability of the concrete bridges resulting from deterioration and damage. The causes and resulting impact on serviceab...

The present paper investigates the effect of limit state selection ~strength versus serviceability! on bridge deck life-cycle costs and thus on optimal repair strategies. Such a comparison may then help determine whether safety or functionality ~or both! are important criteria when optimizing bridge life-cycle performance and costs. The structural element under consideration is a reinforced con...

This study is to evaluate the behavior of integral and segmental specimens through static and cyclic tests. Integral specimens were made with the same size to be compared with segmental specimens that were made by connected precast members. To evaluate its bending performance and serviceability, 1 integral and 3 segmental specimens were tested under static load. And 1 integral and 2 segmental s...

This paper presents results of a recent study addressing issues concerning the dynamic response of high-rise buildings. Utilizing a high-frequency base-balance, the alon~w;:~d, acrosswind and torsional components of aerodynamic loads and their statistical corm!ations for a wide range of generic building shapes of different aspect ratios in two approach flow conditions are quantified. A random-v...

Various mobile-web services have expanded with the evolution of mobile Internet technologies and with the increasing variety of smart phones in the proliferating cloud computing environment. Web services for the integration of cloud applications/services can be evaluated at the utilization-level as well as the serviceability of the service on the server side in the management for cloud computin...

This paper briefly reviews the development of earthquake resistant design of buildings. The state-of-the-art of seismic design is discussed from the viewpoint of the performance criteria of buildings. These are (a) serviceability from frequent minor-intensity earthquake motions, (b) repairability from an infrequent but major-intensity earthquake motion, and (c) life safety from the maximum poss...

Foundations may undergo severe distress during an earthquake. One such example of foundation failure involving toppling of apartment blocks due to liquefaction during the 1964 Niigata Earthquake is presented in Figure 1. Earthquake effects on shallow and deep foundations are accounted for by designing them structurally to provide necessary strength and ensure serviceability. Strength considerat...

The novel statistical distribution independent transfer policy model (SDITPM) is proposed to improve the serviceability of a logical agent server in a pervasive computing environment. Serviceability is defined as the “chance of obtaining a required service within a defined period”. The SDITPM helps the agent to make sound migration decision by leveraging different primary metrics from which sec...