Over the past decade, electronic word-of-mouth communication (EWOM) has become more salient in online contexts. However, the extant literature on EWOM has largely depended upon theories developed in traditional offline contexts. We proposed that both individual and social settings should not be ignored in the study of EWOM and sought to integrate two perspectives: social influence and social id...

The stimulation of user engagement has received significant attention in extant research. However, the theory of antecedents for user engagement with an initial electronic word-of-mouth (eWoM) communication is relatively less developed. In an investigation of 576 unique user postings across independent Facebook (FB) communities for two German firms, we contribute to the extant knowledge on user...

In recent years, electronic word-of-mouth (eWOM) has become an influential factor affecting Internet users' perceptions and behaviors (Chatterjee 2001; Lee et al. 2009). However, as more evidence demonstrating the utilization of fake eWOM has been discovered (Forrest and Cao 2010; Malbon 2013), Internet users' trust of eWOM may have been severely undermined, and they may have developed skeptici...

As social media has increased the reach and speed of electronic word-of-mouth (eWOM), so it has intensified customers’ exposure to negative eWOM. Consequently, companies increasingly suffer from massive outbursts of negative eWOM, known as online firestorms. Because of their dynamics, it is nearly impossible to stop online firestorms if their emergence is not detected promptly. However, well-fo...

The purpose of this study is to build a framework to explain the relationships among compound attitudes (i.e., affective attitudes, cognitive attitude), customer engagement and eWOM(electronic word of mouth) behaviors in the context of WeChat. Based on the relevant theories and practices of compound attitudes, customer engagement, and eWOM, we proposed a conceptual model. This research enhanced...

Many foreign companies see social media as a low cost marketing space for entering the vast Chinese market. This is fraught with complexity, requiring an understanding of social media behaviour, social media marketing, and the Chinese context. In this exploratory pilot study, we develop the notion of ‘franding’ (online friending of brands) as a unifying metaphor, and suggest that effective soci...

Research has shown an increase in both disclosure of personal data and means to gather this data on social media such as Facebook. Little research has been done to analyze what happens with this data and how it circulates between different actors. The aim of this research is to map a subset of the Belgian social media marketing companies are as a value network and how these actors use social me...

In this paper we report research results investigating microblogging as a form of electronic word-of-mouth for sharing consumer opinions concerning brands.We analyzed more than 150,000 microblog postings containing branding comments, sentiments, and opinions.We investigated the overall structure of these microblog postings, the types of expressions, and the movement in positive or negative sent...