Logistics Service Providers (3PL) have become important players in supply chain management. In a highly competitive context characterized by “time compression”, a successful strategy depends increasingly on the performance of Logistics Service Providers as they play a key integrative role linking different supply chain elements more effectively. However, the role of the information technology c...

Outsourcing logistics functions to third-party logistics (3PL) providers has been a source of competitive advantage for most companies. Companies cite greater flexibility, operational efficiency, improved customer service levels, and a better focus on their core businesses as part of the advantages of engaging the services of 3PL providers. There are few complete and structured methodologies fo...

With the increasing innovation of new electronic devices continually entering the marketplace, manufacturers and retailers are seeking partnerships with third party logistics (3PL) providers that can decrease e-waste through reverse logistics for end-of-life devices. With the general public’s sentiment to preserve the environment for future generations, manufacturers and retailers as well as th...

The use of third-party logistics (3PL) providers is regarded as new strategy in logistics management. The relationships by considering 3PL are sometimes more complicated than any classical logistics supplier relationships. These relationships have taken into account as a well-known way to highlight organizations' flexibilities to regard rapidly uncertain market conditions, follow core competenc...

Third party Logistics is a new type of industry where the firm‘s logistics activities can be outsourced. The concept of Third party logistics has been developed from the need to extend transportation services by transportation companies to its customers. Many manufacturing industries turned to logistics outsourcing to restructure their distribution networks and gain competitive advantages. This...

This paper presents a survey of Indian third-party logistics (3PL) providers and compares the state of the industry with that in 2004 based on an earlier survey. The 3PL industries of India and North America are also compared. The survey finds that the Indian 3PL industry lags behind North America in terms of global reach and breadth of service. Indian 3PL providers also underperform in key var...

Logistics has been an important part of every economy and every business entity. The worldwide trend in globalization has led to many companies outsourcing their logistics function to Third-Party Logistics (3PL) companies, so as to focus on their core competencies. This paper attempts to broadly identify and categorize the challenges faced by 3PL companies and discover potential gaps for future...

Today, more firms are focusing on core competencies and turning to external specialists (Third Party Logistics – 3PLs) for sophisticated logistics solutions. The 3PL service industry is characterized by customer relationships that can extend over several years, involving multiple instances of service delivery. Customers’ satisfaction level has a profound impact on attracting new customers and c...

In this study we apply the analytic hierarchy process (AHP) to evaluate the service quality of third-party logistics (3PL) service providers. We first conceptualize five dimensions of 3PL service quality (i.e. tangibles, reliability, responsiveness, assurance and empathy). We then apply the AHP method to determine the relative weights of the five service quality dimensions and eventually select...

the use of third-party logistics (3pl) providers is regarded as new strategy in logistics management. the relationships by considering 3pl are sometimes more complicated than any classical logistics supplier relationships. these relationships have taken into account as a well-known way to highlight organizations' flexibilities to regard rapidly uncertain market conditions, follow core competenc...