The Balanced Scorecard (BSC) can be considered as a strategic measurement tool. Since its first publication by Norton and Kaplan in the early 1990’s, many companies have applied it to measure four key aspects of their organisations’ performance: Financial, Customer, Internal Business Process, Learning and Growth. Although it is widely used in the business arena, this original BSC was not develo...

In this paper, we are going to investigate the growth of the Iranian maritime transport with a focus mainly on the North - South transit Corridor, review of dry ports in order to support the Iranian container terminals at the south ports in order to increase the volume of container storages at the terminals. For the purpose of assessing the outcome of port operational management, the Balanced ...

The balanced scorecard (BSC) is a management system that enables executives and managers to map their strategic objectives onto a set of performance measures in four inter-related areas, known as the financial, customer, learning and growth, and the internal process perspectives. Based on research into leading and lagging e-business companies and their measurement practices, this paper introduc...