INTRODUCTION There is growing interest in health system performance and recently WHO launched a report on health systems strengthening emphasising the need for close monitoring using system-wide approaches. One recent method is the balanced scorecard system. There is limited application of this method in middle- and low-income countries. This paper applies the concept of balanced scorecard to d...

This research study presents the utilization of the balanced scorecard methodology as a means to measure performance for the Defense Logistics Agency Distribution Centers (DLA-DDC). The most critical performance metrics were selected and were placed into one of four scorecard categories of Cycle-Time, Quality, Financial, and Resource. A performance metric ballot has been constructed to select s...

This paper develops a controlling instrument for data warehouse systems based on the Balanced Scorecard BSC approach. On the basis of the technological aspects of data warehouse systems, the BSC perspectives are developed and populated with relevant objectives and measures for data warehouse success. These perspectives are integrated into a consistent data warehouse scorecard. Finally, this ins...