Clients are the vital artery of every industry and business. Maintaining these customers is one of the most important tasks of any business, especially banks.  The  specific needs  of  customers and  the increasing compe- tition in the banking services market have led banks to create structures that can respond flexibly to these needs. Obviously, one of the important points is that moving to th...

Banking industry in China is facing immense competition from local as well as foreign banks, customers choices regarding banks are expanding. At present, banking is increasingly becoming a consumer-centric service provider. Customers are becoming more quality conscious and are demanding new and qualitative products and services. Six Sigma is a kind of quality enhancement strategy that can help ...

This paper looks into Technological Investment Decision-Making (henceforth TIDM), and aims to surface the influence of the historical evolution of expertise in the banking sector on such decisions. In so doing, the paper underlines that, in each era, the technological decision-making activity is strongly linked to the views of dominant expert groups in the industry. The paper proposes that TIDM...

Once China has been accepted into the World Trade Organization, all the business and geographical limitations that previously restricted the activities of foreign banks in China will be removed gradually. China is expected to allow foreign banks to conduct foreign currency business for all foreign customers immediately, to allow them to conduct foreign currency business involving Chinese client...

Electronic Commerce (EC) enables business transactions to be conducted electronically, offering many benefits to organisations. While EC has been widely adopted across industry sectors in developed countries, its adoption in developing countries has not been widespread. At the moment, there are relatively fewer studies of EC adoption in developing countries compared to those in developed countr...

In this study, we investigate and discuss IT investment and related issues in the Japanese banking industry. And we insist that banks should take account of technology trend as one of heavy IT users and switch long-term-strategy and IT-migration-strategy appropriately in order to make the best of IT. First of all, we show some back grounds of Japanese banking industry and IT revolution. Next, w...

This study attempted to investigate the level of Bank efficiency in Ghana by using Data Envelope Analysis (DEA). The study revealed that bank efficiency in Ghana has improved after the introduction of financial sector reforms in 1988 which have led to more competitions among banks, increased financial innovation, strict regulatory regime and higher profitability. The operational, technical and ...

The prime objective of this paper was to examine the organizational attributes that motivate Generation Y (Gen Yers) to contribute innovatively in the Malaysian banking industry. To achieve the objective of this study primary data were collected through a valid questionnaire items. A total of 94 respondents from Kuala Lumpur, Petaling Jaya and Miri were involved. Descriptive statistics, explora...

implementation of monetary policies and adjustments in liquidity are the most important tools of the central bank of iran used in structural reforms in the banking industry. this policy influences the efficiency of the monetary policy through its impact on bank credit channels. in this study we used dynamic stochastic general equilibrium models as one of the most innovative approaches to moneta...

Throughout the 1980s and into the early 1990s, the effects of several financial cycles severely battered the banking system of the United States. As used here, the term "cycle" does not imply a recurring phenomenon, but rather a cycle through various phases--as in a boom and bust cycle. Most of these cycles began with a prolonged period of extraordinary growth centered in a particularly risky t...