The purpose of this paper was to investigate expectations of students' perceptions of service quality and students' satisfaction, using both qualitative and quantitative research methods. The service quality model (SERVQUAL) was used in a higher education setting in XYZ University by determining the difference in opinion existed in students' expectations versus their actual exper...

Services should be directed towards meeting the actual and potential requirements of customers with maximum efficiency, especially under increased competition. It is therefore necessary to focus on the knowledge and anticipation of market requirements, to adjust the services’ supply to meet the current and future needs of customers. Considering these aspects, the research conducted through the ...

This study attempts to determine the effect of service quality on customer satisfaction both from public and private banks in Tangail city. Service quality of different banks is observed that is provided for their customers. An attempt is made to find out which service quality dimensions may enhance customer satisfaction in a better way. To measure the service quality, an extensive survey of ba...

Asal usul SERVQUAL Instrumen ini awalnya dibangun oleh para peneliti di bidang pemasaran untuk mengukur kualitas pelayanan secara umum, karena pada saat itu kualitas pelayanan menjadi salah satu fokus ayng sering dibahas dalam pemasaran. Instrumen ini diperkenalkan oleh Zeithaml, Parasuraman & Berry dalam buku mereka yang berjudul Delivering Quality Service; Balancing Customer Perceptions and E...

background: medical sciences universities have great mission to train efficient, professional and committed human resources to solve the health need of people. this research aimed to study the quality assessment of staff in-service training from viewpoints of employees ahvaz jundishapur university of medical sciences based on servqual model between 2011-2015. methods: this is a descriptive, cro...

Bicycle sharing is an effective way to solve the problem of residents’ last mile travel. Based on SERVQUAL model. Build a service quality evaluation index system and model for shared bicycles. Taking Harbin’s bicycle as example, quantitative bicycles was carried out, existing problems were identified targeted improvement strategies proposed. The research results can provide scientific basis imp...

the aim of this research is to consider the quality of services provided by kerman telecommunication company (ktc) from different perspective in order to keep and attract clients. in this research, the quality of services by kerman province telecommunication company in different parts such as: phone, mobile phone, data service and also the quality of presented services by serving offices due to...