نتایج جستجو برای: based measure service quality perceived service quality index servqual model
تعداد نتایج: 5495833 فیلتر نتایج به سال:
Aims and Background: The tourism industry is one of the most sensitive industries in terms of quality of service to tourists. Therefore, identifying the real level of received quality by tourists will be the first step to increase their satisfaction. Methodology: The aim of this study is to analyze the quality of tourism services in rural areas in the Torqobe villages, Binalud city. For this pu...
Introduction: Quality health services section is very important because its mission and role in health maintenance and care of community. The aim of this study was to determine women's perceptions of current situation in health centers of Bandar Abbas and their expectations of optimum status. Methods: In this cross-sectional study, a total of 400, fill out a questionnaire which had been design...
BACKGROUND The concepts of quality management have increasingly been introduced into the health sector. Methods to measure satisfaction and quality are examples of this trend. OBJECTIVE This study aimed to identify the level of customer satisfaction in a physical therapy department involved in the public area and to analyze the key variables that impact the usersâ€(tm) perceived quality. ME...
In recent years, internal services such as Information Technology (IT) have become quite critical in organisational control due to the enormous size of their expenditure. As a result, managers have faced growing pressure to measure the performance of IT departments. However, the applicability of traditional performance measures in an IT setting is at best questionable, and thus, there is an urg...
in today's competitive environment, branding is considered as a mechanism to help businesses in order to achieve competitive advantages. due to perceived service quality, business image and customer trust, branding, as an important concept in the sports marketing, is created for organizations. the aim of this study was to investigate the relationship between perceived service quality and c...
Introduction: Quality health services section is very important because its mission and role in health maintenance and care of community. The aim of this study was to determine women's perceptions of current situation in health centers of Bandar Abbas and their expectations of optimum status. Methods: In this cross-sectional study, a total of 400, fill out a questionnaire which had been design...
Introduction: One of the problems of service unit managers is identifying actions and prioritizing them to improve service quality. The purpose of this study was to determine combining Quality House method and SERVQUAL analysis in quality of medical clinic services. Methods: This is a descriptive study. In this study, two statistical populations including Clinical Reference Society and Medical...
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