نتایج جستجو برای: based measure service quality perceived service quality index servqual model
تعداد نتایج: 5495833 فیلتر نتایج به سال:
Background and Objectives: For an effective visit, the correct and appropriate use of time is necessary. The aim of this study was to determine relationship between outpatients’ visit length and perceived ‎service quality in teaching hospitals of Ahvaz. Materials and Methods: This cross-sectional study was conducted participating 550 outpatients referring to teaching hospitals of...
This article has tried to study the quality of educational services in the University of Urmia on the basis of SERVQUAL model from the perspectives of postgraduate students. This study uses descriptive research method (correlation type). A number of 200 students are selected through stratified random method, proportionate to the volumes of the faculties concerned. The standard SERVQUAL question...
While SERVQUAL is the most extensively used measurements of service quality among industries nowadays and its five-dimension measured factors are investigated with respect to the customers’ reaction, E-SERVQUAL thus is developed amid traditional service industries to cope with the internet markets. Both two models use measured data based upon after purchased instead of prepurchased which is con...
because of the need to develop specific measurement scales for different services industries, this study aimed to empirically develop a reliable and valid model specifically for measuring mobile telecommunication service quality. a multidimensional measurement model (ms-qual) has been proposed based on an extensive literature review and then, to assess the model validity, convergent and discrim...
this study aimed at investigating the effect of intellectual capital and organizational performance on service quality. research method was descriptive and correlation, structural equation modeling. the population consisted of all 219 male and female staff of sport and youth general offices in west azerbaijan province. 180 subjects were selected as the sample by purposive non-random sampling me...
since its introduction in 1959, translation quality assessment (tqa) has been among the most addressed research topics in translation studies. during recent years, there has been a crucial increase on the study of tqa. various methods have come on scene. although these methods are based on scientific theories, most of them have remained at the level of theory. juliane house’s model is among tho...
The main objective of this study was to investigate the impact of service quality on customer satisfaction rate private banks Fars Province. Private Banking in the Fars Province, including banks, Pasargad, Parsian, Sinai, Ansar, Ghavamin, Iran zamin, Eghtesad novin, Shahr , Sarmayeh. The study period is the first half of 1396. For ranking of SERVQUAL dimensions including quality of service base...
Background: This study aimed to explore service quality in Iranian hospitals by a systematic review and meta-analysis of the existing literature. Methods: The literature search in the international (PubMed, Scopus, and the ISI) and Iranian (SID, Iranmedex, and Magiran) scientific databases was conducted to identify studies (published in English and Persian) used the service qualit...
understanding the antecedents and consequences of customer satisfaction in the mobile communications market is important. this study explores the effects of service quality, trust and perceived value on customer satisfaction, which, in turn, affects continuance intention of mobile services. service quality and customer satisfaction were measured by multiple dimensions. a research model was deve...
Introduction:Old-aged people are vulnerable with different health problems and refer to hospitals once or even several times in their lives. Therefore, considering the importance of aging and the need of elderly patients to hospital services, the current study aimed to explore the elderly and their families’ perceptions of provided service quality using SERVQUAL model. Methods: The popul...
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