Online communities bring together people with varied access to and understanding of the work at hand, who must collaborate through documents of various kinds. We develop a framework articulating the characteristics of documents supporting collaborators with asymmetric access to knowledge versus those with symmetric knowledge. Drawing on theories about document genre, boundary objects and proven...

Boundary-spanning search has been argued to be important for the success of innovation. There are various kinds of dimensions about organizational search activities. Past studies on boundary-spanning search have focused mainly on technological dimension. We characterize the boundary-spanning search on geographic dimension. We propose a conceptual model and 6 hypotheses. Data from 156 firms were...

Information system development can be considered a collaboration between users and developers. The inability to leverage the localized knowledge embedded in these two stakeholders hinders software development work to achieve high performance. Exploring the ways to counter this difficulty is then critical. This study applies an intellectual capital perspective to address the issues around spanni...

As more firms seek to reap benefits from offshore outsourcing, many firms are facing failures in these ventures. IS capabilities literature has identified critical capabilities for firms that seek to offshore outsource. In this study we extend this theory and focus on boundary spanning capability as a critical IS capability for firms seeking to offshore outsource. We distinguish internal and ex...