This study examines the work of usability specialists in a multiparty research project producing an open source learning application for children, with children. Children as a user group has been acknowledged decades ago and methods for involving them have been devised, but there is a lack of research examining what happens to children’s input in practice, when integrated with actual developmen...

This paper examines boundary-spanning knowledge-coordination in the definition of information systems by the e-Commerce systems group for a global service consultancy. We report on the findings of an eighteen-month field study to investigate distributed and virtual knowledge coordination across organizational boundaries. Our study reveals multiple ways in which knowledge is coordinated by means...

BACKGROUND The visions of more integrated care have created new roles and accountabilities for organizations and professionals. Thus, professionals are increasingly expected to engage in boundary spanning activities in order to facilitate inter-organizational and inter-sectoral collaboration. However, this task can be difficult for individual actors and it is important to investigate the work a...

To learn and adapt, organizations engage widely in Information Technology (IT)-mediated boundary-spanning. This involves making sense of a swath of peripheral information made available by digital means so as to expand local knowledge. Prior research on boundary-spanning has paid scant attention to material differences between IT systems in enabling or constraining such activity. In this articl...

Boundary-spanning communication has been found to be important to various types of organizations’and groups as a source of new information and awareness of environmental changes. Although the importance of formal, public channels in building the knowledge base of a field has long been recognized, most studies of boundary-spanning activity have been limited to direct, personal (informal) communi...