Academics and managers have struggled for many years to understand and delineate the role of marketing in explaining business performance differences between firms. Most of the theory base for any such attempts has to be informed by strategic management theory, since the primary question that strategic management seeks to answer is why some firms outperform others over time. This paper synthesi...

We present a business process performance evaluation approach based on a hierarchy of interacting analytical performance models from semanticoriented key performance indicator model through to the resource allocation optimisation model. Discussion of the human-centric process performance evaluation supported by the state-of-the-art presentation provides the motivation for our research work. Pre...

business process improvement to a change in leadership. One hundred and eight respondents (32.2 percent) also pointed to planning as an important factor. Planning is included in the leadership group as it is most often a leadership initiative. Garland Elmore, associate vice president for teaching and learning information technology and dean of information technology at Indiana University, descr...

The Internet and related technologies have made a substantial impact on the way organisations conduct business in Australia and around the world. Australian organisations like their international counterparts have invested heavily to leverage the Internet and transform their traditional businesses into e-businesses in the last seven years. E-business investments are claiming a sizeable share of...

This study explored a unique approach to motivating online students in an introductory IT course. The authors conducted and videotaped surprise interviews with former business graduates and offered the recorded interviews to online business students enrolled in an introductory IT course. The authors then compared the academic performances of the students who watched the surprise interviews and ...

With increased customer power, a way of doing successful and sustainable e-business is to understand users’ satisfaction, which drives e-business performance. At the same time, countries are applying liveability and benchmarking indices to make comparisons between cities. While there is no established framework or definition of liveability, a wide range of liveability measures such as political...

T he business environment is characterized by environmental and exogenous factors that affect company performance to the extent that it prevents managers from interacting effectively with a company. This study built on the literature on the ease of doing business and capital flight by empirically demonstrating the importance of business environments across different countries. To thi...