Business intelligence has fundamentally changed how companies conduct their business. In literature, the focus has been on volume-operation companies that provide services to millions of customers. In contrast, complexsystems companies have fewer customers and pursue customer needs by providing more customized products and services. This paper presents the results of a case study conducted at a...

Nowadays business process management (BPM) is integral part of many organizations in the private sector. Considering the implementation and maturity of BPM in public authorities, this does not hold true to the same degree. In particular, the willingness to share knowledge about business processes is very limited. This represents a severe problem since authorities have huge overlaps with regard ...

................................................................................................................... 2 Introduction ............................................................................................................. 2 What Is a Maturity Model? ...................................................................................... 3 The Early Practitioners ..................

Enterprise wide large scale process modeling initiatives are becoming increasingly common among enterprises in all industry domains. Since such initiatives are operationally cumbersome, it becomes essential to assess the maturity and implementation of enterprise wide process modeling program on a regular basis. Though there are numerous research reports relating to maturity assessment for busin...

This paper defines a three-dimensional architectural framework, named Technology and Information Platform (TIP), to effectively handle the architecture complexity and manage the architectural assets of enterprise information systems in a service-oriented paradigm. This comprehensive model is composed of a Generic Architecture Stack (GAS) comprising a stack of architecture layers, and the contex...