The adoption of business process improvement strategies is currently a concern of most organizations. The quest for the benefits of this improvement on resource optimization and the responsiveness of the organizations has raised several proposals for process improvement methodologies. These approaches differ both in the principles that support them, and in the specific area to which they are in...

For the systematic evolution of interdisciplinary socio-technical systems, such as business intelligence (BI), artifacts are needed that comprehensively address multifaceted challenges. To support these strategic improvement initiatives, we proposed a BI maturity model (MM) in prior research. In this paper, we develop an approach to measure maturity of BI in organizations, thereby operationaliz...

A major component of any business reengineering effort is the identification of business processes, and the development of software to support these processes. The development of the software is itself a process, commonly called the software process. One reason for reengineering a business is to decentralize its mode of operation, or to make a decentralized mode more effective. We contend that ...

To support the difficult process of SOA adoption, SOA maturity models are published. In this thesis a literature analysis introduces the area of SOA maturity models and highlights benefits and criticism. As a result, the combined SOA maturity model (CSOAMM), a model to facilitate the interpretation and comparison of SOA maturity models, is proposed. CSOAMM is a model with 10 levels that describ...

INTRODUCTION Total Quality Management. Six Sigma. Eight Omega. ISO 9000. CMMI. BPMM. SCOR. The number of process improvement frameworks out there is staggering. Where does one begin? What should we believe? Is there a right way and a wrong way? To be sure, we should make a distinction between a framework and a methodology. While a framework provides a foundation typically designed to promote a ...

We propose an approach to find pain points in business processes, which may cause them to be ignored or be seen as a burden rather than a valuable orientation for everyday work. We evaluate four dimensions (Motivation, Understanding, Value, and Effort), using a customizable questionnaire that is answered by process participants. The output is a dashboard-like report that graphically depicts the...

This article describes the collaborative innovation practices used by outsourcing clients and their suppliers, based on insights gained from 26 organizations with a mature sourcing capability drawn from Europe, the U.S., and Asia/Pacific. We present a collaborative innovation framework comprising the four practices (Leading, Contracting, Organizing, and Performing) that these client organizatio...

Purpose. While it is commonly recognised that Big Data have an immense potential to generate value for business organisations, appropriating value from Big Data and, in particular, Big Data-enabled analytics is still an open issue for many organisations. This paper develops a maturity model to support organisations in the realisation of the value created by Big Data. Design/Methodology/Approach...

Achieving business-IT alignment is one of the main purposes and also challenges of organizations. Many studies have indicated the importance of aligning information systems (IS) function with other business functions. The main purpose of this survey is evaluating business-IT alignment focusing on social and technical dimensions of business-IT alignment in Bank Mellat. The data was collected thr...

This Journal details a maturity model for SQA services which has been developed during QMS implementation in the IT division of a large multinational organization. The scope of the engagement was to establish a standard set of processes based on CMMI® and ITIL® Framework across four business verticals scattered in Europe, United States and Asia. The services of Software Quality Analyst (SQA) fr...