It is recently realised that Quality and Reliability are not only a function of the product but also of the organisation realising the product. In spite of this very few companies are able to translate this into their business processes. The Maturity Index on Reliability (MIR) was developed to measure and improve the capability of organisations to analyse, predict and improve the reliability of...

The value of business rules in business process modeling has been recognized by several authors: if the knowledge about implicitly present policies and regulations is made explicitly traceable as business rules we can enhance the flexibility of computer-supported business processes. Yet to date it is not fully clear how business rules can be used to model compliant business process models. In t...

In building a business case for increased process maturity, a measurable return for each benefit must be established. Increased predictability is known to be one of the benefits of process improvement. However, quantifying financial benefits from improvements in predictability is not as straightforward as quantifying financial benefits of other improvements such as increased productivity and de...

Effective Business Intelligence (BI) is essential for companies in today’s business environment. The benefits from the adoption and use of BI vary from company to company. It has been suggested that the level of BI success is associated with a company’s level of BI experience or maturity. Researchers have attempted to map the various BI practices to BI Maturity Models. This paper investigates t...

Non-profit organizations such as public sector organizations have some specifics, which make renovation projects significantly different. It is clear that radical changes in the execution of business processes and in the organizational structures are not suitable for the public sector because they are not possible for many, also political, reasons. A business process change in public sector mos...

The purpose of this research is to evaluate to which degree small and medium-sized enterprises (SMEs) use process management techniques and methods. The findings result from 20 interviews that were conducted in 11 smalland medium-sized enterprises in the manufacturing and service sector in Austria. The information retrieved from the interviews was used to rate the overall process management per...

Abstract Business process simulation marks an essential technique for analyzing business processes and reasoning about improvement. With first contributions dating back to the mid-1990s, computerized has been a continuing research focus is widely acknowledged as foundational Process Management practice. Reviewing field published between 1990 2018, authors assess state of on develop organizing o...

In today’s global market the main focus of competition is not only between different companies but also between supply chains. Technological changes and organizational improvements are important for effective supply chain management (SCM), however, the main cause of SCM improvements is not the implementation of an information system (IS) itself, but rather a change and an integration of busines...