building retailer equity increases revenue and profitability by insulating retailers from competitors. store image is the basis of retailer equity, but extant literature offers little in sight in to the empirical research which takes store image dimensions as antecedents of retailer equity. this paper establishes a theoretical and empirical basis that shows the impact of selected store image di...

This paper introduces Sharing-Mart (S-Mart), an online digital trading platform developed at Princeton University to perform social file sharing experiments on top of technological networks as overlays. It describes the S-Mart system, the experiments conducted, and incentivization aspects associated with certain experiment types that might run on S-Mart. In the first part of the paper, the S-Ma...

The paper investigates, using transaction cost theory, the concept of service convenience and its influence on utilitarian customer satisfaction and behavioural intentions to repurchase from an online store. Data used in the analysis was collected from utilitarian oriented online shoppers from Gauteng, South Africa using a structured questionnaire. According to the findings search, evaluation, ...

“Online order/in-store pickup (OOIP)” service allows customers to self-collect their online orders from the retailers’ physical store at their convenience. This service provided by many multichannel retailers brings unprecedented control to customers in the order fulfillment process. This paper examines how need for control, a fundamental psychological trait impacts multichannel consumers’ expe...

Location plays a very important role in the retail business due to its huge and long-term investment. In this paper, we propose a novel semisupervised regression model for evaluating convenience store location based on spatial data analysis. First, the input features for each convenience store can be extracted by analyzing the elements around it based on a geographic information system, and the...

This case captures inventory management process in an Indian convenience store. Unlike retail stores in developed countries, Indian convenience stores are a special format of organized retailing, where retailers open multiple smaller stores in a town instead of one big centralised store. An excellent inventory management process is the key to make such stores perform well. This case describes i...

Rodjana OPASSIRI*, Yanling HUA†, Onnop WARA-ASWAPATI*, Takashi AKIYAMA‡, Jisnuson SVASTI§, Asim ESEN¶ and James R. KETUDAT CAIRNS*1 *Institute of Science, Suranaree University of Technology, Nakhon Ratchasima 30000, Thailand, †Center for Scientific and Technological Equipment, Suranaree University of Technology, Nakhon Ratchasima 30000, Thailand, ‡Department of Low Temperature Science, National...