This paper discusses issues and strategies in implementing Balanced Scorecard to facilitate strategic planning in a small private university library. Bond University has been using the Balanced Scorecard to measure and manage its performance. One of the challenges in implementing the Balanced Scorecard is selecting appropriate performance measures for the four areas of the Balanced Scorecard wh...

that we had superb financial information, but not superb information on quality or community benefit, so that started our organization on a journey to collect that data,” says Michael Connelly, president and CEO of Catholic Health Partners, Cincinnati, for the past 19 years. “It was fundamental to creating a scorecard that would give us a well-rounded picture of our ongoing progress toward achi...

Many factors innuence the performance of a learned classiier. In this paper we study diier-ent methods of measuring performance based on a uniied set of cost models and the eeects of training class distribution with respect to these models. Observations from these eeects help us devise a distributed multi-classiier meta-learning approach to learn in domains with skewed class distributions, non-...

Supply chain management deals with the efficient coordination of enterprises along a value chain to provide goods and services to end users. While the operational and strategic aspects of supply chain management have been researched to some extent, one of the questions for enterprises is the management and controlling of supply chain operations on a tactical level. We discuss the activities on ...

The user-centered design of an e-health system is a complex endeavor: the conflicting interests of multiple user perspectives have to be balanced throughout the design process. Moreover, a common understanding of the interplay between technical, psychological and business aspects has to be developed among multi-disciplinary project partners. In this paper, we describe how the European ambient a...

Regional development has been playing an increasingly important role in the activities of higher education institutions (HEIs). The planning of regional strategies is notably different from that of other strategies, because there is no single institution or organisational unit who owns the strategy. This study presents techniques for networked and virtual organisations to gain commitment to a c...

This paper presents the possibility to utilize Balanced Scorecard knowledge in software process improvement. The research is a case study in a Finnish software company where the author has been working as a quality manager and a product manager. Main focus is to introduce aspects of making visible the business factors of software process improvement steps. The balanced scorecard approach is int...

The management of Enterprise Resource Planning (ERP) Software includes two main tasks: the implementation and the use of this comprehensive software. The Balanced Scorecard, a framework originally developed in order to structure the performance measurement of an enterprise or a department, can be used for the evaluation of these tasks. Adapting the approach of the Balanced Scorecard and adding ...