ACCF Areal Cross Correlation Function, a statistical function of three dimensional surface topography ANOVA Analysis of Variance ATF Bureau of Alcohol, Tobacco, Firearms, and Explosives BF Breech face CCF Cross Correlation Function, a statistical function of two dimensional surface topography DAS Data Acquisition Station, a component of IBIS (below)

(1) Problem Definition: We provide guidelines on three fundamental decisions of customer relationship management (CRM) and capacity management for profit-maximizing service firms that serve heterogeneous repeat customers, whose acquisition, retention, and behavior depend on their service access quality to bottleneck capacity: How much to spend on customer acquisition, how much capacity to deplo...

Switching costs, the real or perceived cost of changing product providers, has become increasingly important in information-intensive businesses. Reduced search and transactions costs have made it possible for customers to more readily evaluate alternative suppliers, increasing switching. At the same time, the high fixed cost structure of customer acquisition and operations in information-inten...

We build a chat bot with iterative content exploration that leads a user through a personalized knowledge acquisition session. The chat bot is designed as an automated customer support or product recommendation agent assisting a user in learning product features, product usability, suitability, troubleshooting and other related tasks. To control the user navigation through content, we extend th...

The deregulation of the European energy market, combined with emerging advanced capabilities of information technology, provides strategic opportunities for new knowledge-oriented services on the power grid. HOMEBOTS is the name we have coined for one of these innovative services: decentralized power load management at the customer side, automatically carried out by a ‘society’ of interactive h...

The ubiquity of data acquisition technologies has amazed huge amount of customer profiles for many modern organizations. While the notion of “information is power” motivates the storage of such data, the competitive advantage is only realized with the ability to analyze and use the insights obtained. As such, data mining becomes an important technology that affects business strategies. However,...

The next generation of voice-based user interface technology will enable easy-to-use automation of new and existing communication services. A critical issue is to move away from highly-structured menus to a more natural human-machine paradigm. In recent years, we have developed algorithms which learn to extract meaning from fluent speech via automatic acquisition and exploitation of salient wor...

Firms have leveraged the Internet in innumerable ways to derive business value from this technology. However, one class of firm that is distinctively dependent on this platform is the online retailer or eTailer. One aspect of this distinctiveness is that eTailers depend on their Web portals to attract customers, engage them in purchase activities, and execute transactions connected with a purch...

New age telecommunication sector (GSM) has been based on new customer acquisition plans and tactics. For this purpose, evaluation of the call traffic data from the data warehouses and making some predictions by data mining algorithms are so important. Data mining is a process for filtering massive amounts of data to find useful information to optimize decision making in the firms. Data mining m...

INTRODUCTION The lifetime value of a customer is an important and useful concept in interactive marketing. Courtheaux (1986) illustrates its usefulness for a number of managerial problems—the most obvious if not the most important being the budgeting of marketing expenditures for customer acquisition. It can also be used to help allocate spending across media (mail vs. telephone vs. television)...