Increasing consideration has been given to Ergonomics in product design since the last several decades. Nowadays, more companies apply ergonomic aspects to their products to fulfill customer requirement and satisfaction of new products development. Customer requirement and satisfaction measurement can be achieved through various methods. This paper presents joining methods of Kano Model and Qua...

The task requires that a classifier model can give high prediction accuracy over 3G customer, while keeping reasonable misclassification rate for 2G customer. In this report, we firstly learn a classification model with high AUC(The area under the ROC curve) based on our latest research result in classification algorithm, and then find a optimal decision threshold from the resulting ROC(Receive...

Properties of digital objects play a central role in digital preservation. All key preservation services are linked via a common understanding of the properties which describe the digital objects in a repository's care. Unfortunately, different services deal with properties on sometimes different levels of description. While, for example, a preservation characterization service may extract the ...

In today's competitive environment, profitability analysis is not just about looking at the profit and loss statement. It is more about knowing which of your customers are making you money and which are losing you money. This paper considers how activity-based costing approach may complement a customer relationship management effort. The model presented in this paper combines the principles of ...

We propose a new requirements elicitation method in such a domain of ERP, CRM, and SCM by using specifications of several existing package software. We have analyzed the requirements elicitation processes of experienced analysts in a specific domain, and found that they clarify requirements by referring the specifications of existing packages that seem to be satisfied with customer’s needs. Thi...

In Software Engineering (SE) process Requirement Engineering (RE) is considered as an important part in Software Development Life Cycle (SDLC). Requirement Prioritization is very useful for making good decisions about product plan but most of the times it is ignored. In many cases it is seem that the product fails to meet its core objectives because lack of proper prioritization. Increased emph...

Customer centricity has long been a guiding principle for many businesses. However, it is usually limited to marketing existing products with as strong a customer focus as possible. Corporate strategy remains basically product-centred. Customers typically have a fractured view of an enterprise. Conversely, the enterprise has only a splintered view of the customer, determined by different custom...

Product configuration is a key issue in the development of products which most closely conform to the expectations of customers, thereby enhancing customer satisfaction. It provides a means to customize products in such a way as to meet the requirements of different niches of the market. In this context, this paper proposes a fuzzy product configuration procedure to define product configuration...

While logistics services have become a significant source of competitive differentiation between firms, significant challenges exist relative to developing logistics service offerings for global business customers. Diverse regulations across borders, longer lead times, and increased transportation costs all add to the difficulty of managing logistics services internationally. As a service offer...

This paper explores and extends the supply chain management strategy for food products effectively and efficiently through analysis of insights to linked partnerships within the supply chain due to the possibility of a global food crisis. The required solution is a collaboration of all parties in the supply chain since an effective supply chain management strategy (ESCMS) for food products is t...