When performing health economic evaluations all costs and expected benefits (in terms of clinical effectiveness, utility, monetary benefits) should be taken into account. Costs are direct indirect: concerning the latter, two main methods have been developed. The Human Capital Approach (HCA) considers gross salary in days absence from work due to illness; method based on Friction (FC), instead, ...

Experience-based design, co-design, and experience-based co-design can be used within healthcare to design services that improve the patient, carer and staff experience of the services. As palliative and end-of-life care centrally value person-centred care, we believe that service designers, commissioners and those tasked with making quality improvements will be interested in this growing field...

In recent years, healthcare organizations have actively implemented modern approaches to the management of quality adapted from industrial practice.'-5 Most of these efforts to improve quality have focused on incremental improvement of existing processes, or on the measurement and control of quality relative to standards. Relatively less effort has been put into the fundamental redesign of the ...

The development of more usable and effective healthcare information systems has become a critical issue. In the software industry methodologies such as agile and iterative development processes have emerged to lead to more effective and usable systems. These approaches highlight focusing on user needs and promoting iterative and flexible development practices. Evaluation and testing of iterativ...