The advent of Internet has provided banks an opportunity to reduce costs, increase customer base, and mass customize by delivering their products and services through this medium. A flurry of studies on Internet banking (IB) has since emerged. The majority of these studies, however, have been directed to either IB adoption or IB service quality delivery. With few exceptions, the impact that cus...

Recently communications and information technology became widely used in various aspects of life. The internet becomes the main network for information support. Using of internet enabled public and private organizations to develop its business and expand its activities. Private organizations applied the principles of e-commerce to improve the quality of services which provided to customers. Whi...

The most widely used e-Banking instrument in Nigeria is e-Payment, particularly the automatic teller machine (ATM) card. However, with the adoption of e-Banking by all the banks in Nigeria, the volume of cash in circulation has continued to increase pre-and-post bank recapitalization/consolidation exercise. Furthermore, some of the 25 banks that survived the exercise were found lately to have d...

The main goal of the paper is the presentation of the evaluation methodology of electronic-banking systems from the point of view of small companies. First, e-banking offers of six selected banks for small companies are presented. Then, all potential selection criteria and methods of their hierarchization and validation are discussed. The next step is a comparison of the e-banking offers of six...

At first sight the Internet imposes the ideal medium for carrying out banking activities, due to its cost savings potentials and speed of information transmission. From a technological and cost-driven standpoint it may seem quite logical for banks to shift as many banking activities online as possible. At the same time, the question of how to retain customers' loyalty arises when the relationsh...

Accredited Certification Service which was begun with enforcement of Digital Signature Act on July 1, 1999 for secure electronic transaction with allow the legal effect to digital signature, have supported a secure electronic transaction such as internet banking and on-line stocks. But, because ordinary people can obtain hacking tool easily by fast development of informationalization, security ...

Structured Abstract Purpose: Despite having been widely studied in traditional (bricks-and-mortar) services, the effect of service failures and recovery on customer loyalty has received only limited attention in the context of e-services. Taking the default stance that theory from traditional services will find replication in e-services, this study sets out to empirically test the following set...

this research aimed at   applying servqual model to examine the relationship between mobile banking services and customer satisfaction. while the previous researchers had already examined the effect of qualities services on banking customer satisfaction, no previous study was done on mobile banking. thus, the current paper attempted to fill the gap in the literature by applying servqual model t...

The purpose of this paper is to answer the importance of fraud that arise from the use of e-banking services more ethical behavior applied to everyday moral problems. On the one hand, the theoretical framework of this paper is based on literature about ethics and fraud, in general, and information and communication technology of the e-banking services, in particular. On the other hand, the empi...

Mobile banking is a newly added service in the banking sector that facilitates banking via mobile devices. With the tremendous growth in mobile phone usage, banks in the developed world have moved to utilize mobile banking, which makes banking easier, faster, and very cost-effective. Mobile phones have quickly emerged as a successful and popular means of communication in recent years and the re...