This paper presents the refinement and validation of a model for Quality of e-Government Services (QeGS). We built upon our previous work where a conceptualized model was identified and put focus on the confirmatory phase of the model development process, in order to come up with a valid and reliable QeGS model. The validated model, which was benchmarked with very positive results with similar ...

Advancements in web technology have revolutionised the way citizens interact with governments. Unlike traditional methods of communication between citizens and governments, e-participation via e-government websites enhances communication and enables citizens to become actively involved in the policy-making process. Despite the growing importance of e-participation, the potential factors influen...

This case study documents the successful e-government implementation experience of the Central Provident Fund Board of Singapore. In tracing the process of e-government implementation in its entirety, this case study should prove to be especially useful to e-government practitioners and students in helping them understand: (1) The process of e-government implementation and the critical steps th...

Frank K.Y. Chan Hong Kong University of Science and Technology

Purpose – To develop a model that can explain the “government to e-government” transition process. Design/methodology/approach – Reviews the literature on and practice of e-government, as well as the related literature of strategic alignment and maturity models for technology adoption. Offers evidence for the model’s validity through case-type material from the web sites of e-governments worldw...

Adoption and implementation of e-government within local government organizations are influenced by many external factors. These factors are often perceived as forces or pressures that influence local government decisions to adopt and implement the initiatives. This study uses the concept of coercive force from institutional theory to explain those external pressures influencing egovernment ado...