The European Union (EU) member states have over the past decade been actively developing their e-government services. These services cover a whole range of Public Administration activities aiming to integrate digital interaction between government agencies, government and citizens, as well as government and businesses. This paper provides a review of the criteria used in evaluating e-government...

While most early e-government efforts were concentrated on developed countries, in the recent past, it has also become popular in many developing countries. Most notably are the Middle Eastern countries that have continued to invest significantly into e-government initiatives in the last five years. However, compared to the West, the progress of e-government implementation and diffusion has bee...

electronic government is an offshoot of the information technology and management of this technology and management of this technology. if implemented in the state-owned sector, e-government will effect tremendous changes in the efficiency and effectiveness of goveernment systems and services, leading to large scale popular satisfaction. while elaborating on this modern global concept, the pres...

This chapter discusses e-government initiatives in Namibia. A literature review shows that worldwide most e-government initiatives at national and local government are associated with the creation of websites with the aim of enhancing access to information. Whilst most governments are at this stage, a few have moved on to the stage of providing personalised e-services. The chapter provides the ...

If co-operating government agencies reside in different countries, they will differ in many respects: administrative ontologies and laws, political context, administrative culture, and computing infrastructure. Inter-organizational e-government services may provide technical interoperability, but do not necessarily solve the problem how to understand a foreign administration. In this paper, we ...

In this paper, we will explore the way in which an e-Government policy takes shape. First, we will analyse the three core ingredients of e-Government: technology, back-office reforms and front-office applications. Second, we will look at two theoretical models of policy development (the rational policy model and the incremental policy model) and we will discuss the consequences of these policy ...

Serious efforts have been made for years to bring e-government forward. Although according to an e-government study 2006 nearly 50% of the examined services offered by EU states are fully available online (Capgemini, 2006) the majority of services on governmental web sites (especially of small municipalities) are in “stage 1” (information) or “stage 2” (interaction)1. That is: providing online ...

One of the areas in knowledge management is the representation of information, an area of particular importance in e-Government, given the State’s social responsibility towards its citizens. Unlike the private industry, the State is not in a position to select its customers, and has the social responsibility to treat all citizens equally. Given this responsibility, three issues need to be addre...

This paper explores three main areas, firstly, website accessibility guidelines; secondly, website accessibility tools and finally the implication of human factors in the process of implementing successful e-Government websites. It investigates the issues that make a website accessible and explores the importance placed on web usability and accessibility with respect to e-Government websites. I...

Governments around the world are facing increasingly complex problems. In many cases, solving such problems require several government agencies, non-profits and private organizations to work together [1]. Information and Communication Technologies (ICT) play an important role in facilitating these interorganizational collaborations. Moreover, in some cases, ICT adoption and use is transforming ...