An E-government service call center system based on SOA (Service-oriented Architecture) is designed, and the application of SOA in E-government, the overall design idea, the design plan, and the implementation of concrete functions are introduced in this article. With good flexibility and expandability, this system has good practical value and promotional value.

Information technology has become one of the core elements of managerial reform, and electronic government (e-government) may figure prominently in future governance. This study is designed to examine the rhetoric and reality of e-government at the municipal level. Using data obtained from the 2000 E-government Survey conducted by International City/County Management Association and Public Tech...

This study aims to find out how the process of implementing E-Government in Procurement Goods and Services at Medan City LPSE Office obstacles faced by Electronic Service (LPSE) carrying their authority settlement pattern applied. The research method used this is use a systematic review examine issues related travel risk gender, while Pickering discusses benefits reviews research, especially fo...

In general terms, e-government can be defined as the use of information and communication technologies in government settings. However, it is neither a homogeneous nor a static phenomenon. In recent years, empirical studies have identified two interesting dynamics in e-government evolution. First, e-government has evolved from its initial presence on the Internet to a more transactional and int...

E-government challenges are well researched in literature and well known by governments. However, being aware of the challenges of e-government implementation is not sufficient, as challenges may interrelate and impact each other. Therefore, a systematic analysis of the challenges and their interrelationships contributes to providing a better understanding of how to tackle the challenges and ho...

The study entitled, Implementation and Benefits of PhilHealth E-Claims Government Hospitals is a descriptive research design with the use purposive non-probability sampling technique as basis for distribution questionnaire in type Likert Scale close-ended interview guide sheet to twenty seven (27) authorized personnel determine 1) demographic profile respondents; 2) level eClaims quality servic...