Purpose – To investigate the role of business process redesign (BPR) in creating citizen-centred e-government. Design/methodology/approach – It is argued in this paper that the evolutionary-based development of BPR is better positioned to expand the use e-commerce technology in the public sector. The Venkatraman model of IT-enabled change is used in order to investigate the extent to which BPR ...

E-Government is defined as a system utilizing the Internet and the world-wide-web for delivering government information and services to citizens. This system reduces the processing costs, improves service delivery, and increases transparency and communication between a government and its citizens. The aim of this paper is to propose a new model to measure the readiness of e-Government according...

At the G-8 Kyushu-Okinawa Summit in July 2000, the industrialized nations acknowledged the advancement of the private sector in information technology (IT) and committed the organization to the Global Digital Divide Initiative of the World Economic Forum Task Force. The Task Force outlined nine initiatives and a set of concrete action plans for implementation, which may achieve egovernment read...

Purpose – The purpose of this paper is to present challenges and opportunities of e-government implementation in South Africa with special reference to service delivery and implications for libraries. Design/methodology/approach – The paper is based on an in-depth literature review from government documents, presidential state of the nation addresses, global and nation reports on e-government, ...

Municipal councils worldwide are recognizing the need and value of the Internet to deliver information and services. The move to e-Government in Australia and across the world has been prompted by factors such as government reform and the need to reduce cost, and to improve the efficiency and effectiveness of service delivery. Only recently, however, have there been more significant moves towar...

Over the years, more and more sophisticated e-government systems are being created to reach out to both businesses and citizens alike. However, many such projects have been fraught with difficulties due to myriad barriers which may hinder adoption and inhibit progress during the various phases of the implementation. Against this backdrop, an example of a country with an advanced e-government ag...

The purpose of the procurement governance framework is to drive behavior towards achieving the procurement objectives of the government. The Procurement Governance Framework defines and allocates accountabilities, communications, standards and major practices, and institutional responsibilities for public procurement. e-GP system designed and implemented in line with the framework complements a...

Despite the immeasurable investment in e-government initiatives throughout the world, such initiatives have yet to succeed in fully meeting expectations and desired outcomes. A key objective of this research article is to support the government of the UAE in realizing its vision of e-government transformation. It presents an innovative framework to support e-government implementation, which was...

The promotion of Information Security Governance (ISG) has become an important factor in the implementation of e-government and information security management within the “National Information and Communications Technology Security Development Program (2009 ̃2012)” in continuing the “Plan for Establishment of Information and Communication Technology Infrastructure Security Mechanism (2001 ̃2008)”...