Trust in exchanges is an important concept in business and has become of topic of some interest in e-commerce. Substantial work has been done on how institutional mechanisms, technology, word-of-mouth, and numerous other variables affect trust in a website and potential customers’ willingness to conduct business there. This study continues that line of research by considering how the millennial...

This article proposes in depth comparative study of the most popular, used and analyzed Trust and Reputation System (TRS) according to the trust and reputation literature and in terms of specific trustworthiness criteria. This survey is realized relying on a selection of trustworthiness criteria that analyze and evaluate the maturity and effectiveness of TRS. These criteria describe the utility...

This study offers insight into whether trust-building and purchase intention can be affected by incorporating a motivational factor such as self-efficacy into online consumer trust-building. Previous e-trust study has illuminated individual online consumer trust in e-commerce as the outcome of a subjective judgment mechanism. In an effort to expand understanding of trust-building, self-efficacy...

This paper introduces a mechanism to quantify propagation of trust in an e-commerce environment. Using principles derived from Dempster-Shafer theory of evidence, we propose a method to propagate and quantify trust. More specifically, we answer the question: if A trusts B, and B trusts C, then with how much certainty may A trust C? This reasoning can be extended to an arbitrary length of trust ...

What dimensions can be identified in the trust formation processes in Business-to-Consumer (B-to-C) electronic commerce (e-commerce)? How do these differ in importance between academia and practitioners? The purpose of this research is to build a model of multidimensional trust formation for online exchanges in B-to-C electronic commerce. Further, to study the relative importance of the dimensi...

In this paper, I trace social mechanisms for the development and continuation of citizens’ trust in e-voting. My research focuses on the processes that give rise to trust-related behavior, and identifies mechanisms that explain trust in e-voting. I distinguish between initial formation and recurrent manifestation of trust, and propose models of causal processes to explain them. I frame the rese...

Although trust aspects have been investigated in e-commerce context, the e-government field is still significantly lacking from empirical studies that explore trust in e-government from the citizen’s perspective. The lack of trust in e-government in developing countries is another persuasive impetus for conducting this study. The few recent studies investigating citizens’ trust in e-government ...

There has been an enormous increase of transactions and cooperative-computing services on the Internet. This is both a technical and a social phenomenon. Transactions and services over the Internet have global reach and users, known or unknown to the service provider, might be interested in availing the access or participate in the cooperative transaction in a distributed manner. Thus, it is ve...

E have become an increasingly integral part of the virtual economic landscape. However, e-government systems have been plagued by an unsatisfactory, or even a decreasing, level of trust among citizen users. The political exclusivity and longstanding bureaucracy of governmental institutions have amplified the level of difficulty in gaining citizens’ acceptance of e-government systems. Through th...

The article has a theoretical purpose. It develops a framework about the role of trust in e-government services. It focuses in particular on the initial stage of the relationship between a user and a public administration engaged in the provision of e-government services. In this context the authors aim to develop a theoretical framework showing the role played by different categories of “trust...