The purpose of this paper is to report on the development of comparable set of metrics, or else – a benchmarking standard – on the Latvian non-life insurance market. In this research we used a case study methodology, deploying a number of research strategies, namely: in-depth interviews with heads of industry associations and a survey of representatives of insurance broker companies. We argue t...

e-governance can make governance more efficient and more effective by improving governmental process (e-administration), connecting citizens (e-citizens & eservices) and building external interactions (e-society). E-citizens e-services and esociety are relatively new inclusions within the e-governance as they rely on the new information and communication technologies (ICT). This paper analyzes ...

E-Commerce is contributing in performing the tasks beyond national boundaries and time zones. While it is gaining momentum in developed countries, developing countries are trying to catch up with them. The question is with limited resources can the developing countries meet the challenge? This paper discusses the phenomenal growth in the Indian continent and a shift in perceptions and attitudes...

Starting from the belief that e-inclusion should be the strategic choice, and full engagement of every citizen is the key to the success and healthy development of e-society, this paper puts forward that “Information Commons” model can be applied to a larger target group: the disadvantaged citizens for their information rights and e-literacy education. Three IC applications: residents’ communit...

This article reports on the conception of a novel digital backchannel, project name Backstage, dedicated to large classes aiming at empowering not only the audience but also the speaker, at promoting the awareness of both audience and speaker, and at promoting an active participation of students in the lecture. The backchannel supports different forms of inter-student communication via short mi...

An emerging wave of ‘ambient’ technologies has the potential to support learning in new and particular ways. In this paper we propose a ‘trail model’ of ‘navigational learning’ which links some particular learning needs to the potentialities of these technologies. In this context, we outline the design and use of an ‘experience recorder’, a technology to support learning in museums. In terms of...

The Business Software Alliance and their counterparts in the global market are determined to make significant progress in curbing the Software Piracy globally. Their aggressive pursuit in their endeavor has produced results in bringing down the piracy rate. However, despite the highly net-ready Chile being part of the Latin American region still leads in the software piracy rate. In this study,...

Premature babies represent a particularly endangered group of children. At the same time, their parents are frequently traumatized by the early birth and full of fear for their child. The question which arises here now is how parents can build up a relationship to their child. This article describes a visitor system which establishes the connection between child and parents and, on the other ha...

Developing countries have established promising e-Government initiatives with the objective of enhancing the accessibility of government services and information for their citizens. However, governments tend to design and launch online services based on their understanding of what citizens need, surprisingly, without actually measuring what increases citizens’ willingness to adopt web-enabled s...